Network Relations Specialist, LTSS Kansas

Network Relations Specialist

Location: Topeka, KS

Hours: Standard M - F

Travel: Field Based Role (travel throughout assigned territory in Kansas + occasional office milestone/meetings)

Position Overview:

Develops and maintains positive relationships with providers within a local health plan's LTSS/HCBS provider network. Researches and resolves operational issues.

How You Will Make an Impact:

• Works with operational departments to address provider grievances and service issues

• Provides explanations to providers regarding contract compliance, company procedures and policies, etc

• Recruits, orients and provides high quality service to providers

• Identifies sufficient number and location of providers to meet area needs

• Assists providers during contract execution

• Identifies key opportunities for provider training

• Conducts virtual and in-person provider visits to support LTSS network

• Functions as a high level technical resource to resolve or facilitate complex provider issues

• Develops new provider programs and addresses major issues related to systems, customer service issues, new network implementation, etc

Required Qualifications:

• Requires a BA/BS degree and a minimum of 3 years experience as Network Services Specialist or as a Trainer; or any combination of education and experience, which would provide an equivalent background.

Preferred Qualifications:

• Experience working with LTSS and or Waiver populations preferred

• Experience presenting to leadership and varied audiences preferred

• Quality background preferred

• Interpersonal Skills is a must

• Ability to operate independently strongly preferred