National Accounts Service Manager

Description:

Kanawha Scales & Systems, a division of American Equipment Holdings, is one of the leading Industrial Weighing solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy – take care of our customers and take care of our people.

We also believe that our people matter, which is why we are committed to providing our team members with competitive wages, attractive benefit offerings, and abundant training offerings. As one of the fastest growing companies in our industry, new opportunities are regularly available that enable our team members to develop, grow, and pursue their career passions.

Position Summary:

The National Accounts Service Manager provides sales and service support to companies with multiple locations throughout the United States, Alaska, Hawaii, and Canada. This individual will manage the day-to-day service operations of the National Accounts team.

Our purpose is to service as a single-source provider of time and cost management. We recognize the value of time and understand that we are hired to ensure customers' scales are operating properly.

Key Responsibilities:

• Work with National Accounts Operations Manager and Administrative Supervisor to plan and coordinate strategies and plans for the effective execution of programs to grow service sales, grow and support sales programs and initiatives, and deliver effective service and support to our customers.
• Work collaboratively with both AEH and KSS management in designing and developing standardized systems, processes, and supporting tools for National Accounts operations.
• Continue to improve customer service and satisfaction through policy and procedural changes and the establishment of efficient internal processes. Review, analyze, and evaluate business procedures, and implement policies and procedures that will improve day-to-day branch(es) operations.
• Develop, deploy, and manage all related training, coaching, and other skills and performance management programs, courses, and events to keep branch(es) operations staff current with skill standards and procedures, and to ensure they meet/exceed monthly performance goals.
• Prepare and maintain maintenance schedules for company vehicles and equipment.
• Maintain database of maintenance and repair records for company vehicles and equipment.
• Oversee shop inventory, order parts, shop supplies and equipment.
• When needed, lead or assign problem solving activities to find root cause of operating problems and create and deploy effective countermeasures within the branch(es).
• Participate in company-wide program for service operations, in alignment and coordination with key KSS and AEH management.
• Responsible for ISO17025 and other compliance initiatives and requirements applicable for branch(es) operations.
• Work collaboratively with the safety management team to ensure all branch(es) personnel are meeting company safety program requirements as well as all work environments are adequate and safe within your region. This also includes meeting company established safety goals within the branch(es).
• Manage proper facility maintenance and when applicable.
• Meet or exceed established Total Recordable Incident Rate (TRIR) goal or any other required safety standards for the region.
• Ensure all technicians actively participate in and progress through the Kanawha Scales Technician Training Program in a timely manner.
• Other work-related duties as assigned by management.

Required Skills/Abilities

• Excellent managerial and supervisory skills.
• Extensive knowledge of equipment repair techniques and procedures.
• Excellent communication and interpersonal skills.
• Thorough understanding of how to use tools required for the trade.
• Strong customer service

Education and Experience

• High school diploma or equivalent required.
• Successful completion of technical school program.
• Five years of experience in equipment repair.

Work Environment

• Must be able to work safely in a noisy area with many odors present.

Position Type and Expected Hours of Work

• This is a full-time position; typical work hours and days are Monday through Friday, 8:00 a.m. to 5 p.m.

What we offer:

• Health Insurance
• FSA & HSA options for healthcare
• Critical Illness, Accidental, and Hospital Indemnity Plans
• Dental
• Vision
• STD & LTD
• Basic & Voluntary Life AD&D
• 4% Matching 401K
• 80 hours PTO
• Employee Referral Bonus: $2000
• Company provided PPE

This is a full-time onsite position; 8-hour days, Monday through Friday, with occasional travel.

American Equipment Holdings is an organization of leading overhead crane and hoist, industrial weighing, and below-the-hook service providers in the United States. Together, our companies provide comprehensive solutions for everything related to customers' overhead crane and hoist, rigging, and weighing and measurement needs, including OSHA mandated inspections, preventative maintenance and repair field services, parts, engineering, ISO certified fabrication, new and replacement equipment, automated systems, system modernizations and training. American Equipment Holdings is one the largest and fastest growing companies in our space with more than 800 dedicated team members that serve thousands of customers throughout the United States.

Proof of right to lawfully work in the United States required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Requirements:

Compensation details: 65000-75000 Yearly Salary

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