MHCP System and User Support Analyst - Human Services Program Representative 1

Working Title: MHCP System and User Support Analyst

Job Class: Human Services Program Representative 1

Agency: Human Services Dept

• Job ID : 82901

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 12/30/2024

• Closing Date : 01/13/2025

• Hiring Agency/Seniority Unit : Human Services Dept / MAPE DHS Central Office

• Division/Unit : Health Care Administration/ Health Care Eligibility and Operations

• Work Shift/Work Hours : Day Shift / Varies

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $28.82 - $42.31 / hourly; $60,176 - $88,343 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (~~~/) : Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This posting may be used to fill multiple openings

The Health Care Eligibility System Support (HCESS) exists to:

• Ensure that MHCP applicants and recipients receive accurate eligibility determinations, benefits, and service delivery.

• Provide technical support, problem resolution, and instruction for MHCP systems to Minnesota Health Care Processing Entities (MHCPE), DHS staff, and other stakeholders.

• Ensure that premium and billing activities related MHCP recipient financials are accurate.

To achieve this purpose, this position works in collaboration with Minnesota Health Care Program (MHCP) system users representing the department, administration, division, MNsure, and MHCP processing entities (MHCP) such as counties, tribes, and Health Care Consumer Supports (HCCS) to: Responsibilities include:

• Provide critical support, assistance, and instructions to MHCP system users about identified MHCP system problems.

• Act as the expert contact for MHCP system users and other stakeholders to resolve or appropriately escalate MHCP system problems by responding to calls, tickets, emails, and other communication.

• Perform complex, in-depth analysis and diagnosis and implement approved solutions for MHCP user system defects, procedures, work arounds, and policy applications.

• Act on a variety of requests received from MHCP workers, MNIT BAs, FOD staff, and other stakeholders related to MHCP financials.

• Act as an expert for MHCP computer systems to perform formal preproduction system testing and participate in projects.

• Other duties as assigned.

Minimum Qualifications

Two (2) years of health care program eligibility experience as a team lead or system support specialist

OR

Four (4) years of health care program eligibility experience.

_* Bachelor's degree in human services, health care information systems or related field may substitute for 1 year of experience._

AND

Experience must demonstrate

• Experience with policy and the federal and state laws and regulations governing Minnesota Health Care Programs and policies, clientele, application processes, eligibility criteria and enrollment operations.

• Experience researching, analyzing information and solving problems in order to make independent decisions

• Working in eligibility and financial technology systems (such as METS, MAXIS, MMIS)

Preferred Qualifications

• Ability to communicate clearly in writing and orally; to present complex information to users in a comprehensive style; and to translate technical and system information for non-technical customer

• Experience working with the Minnesota Eligibility Technology System (METS)

• Experience working with MMIS

• Experience working with MAXIS

• Experience with system procedure manuals (such as ONEsource, MMIS user manual, etc)

• Experience handling multiple priorities in an efficient and effective manner.

• Experience monitoring and analyzing complex data.

• Demonstrated ability to work in a team setting

• Demonstrated dependability and ability to meet deadlines

• Proven customer service skills

• Variety of experiences working effectively with others from different backgrounds and cultures

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at ~~~ or email ~~~ . Please indicate what assistance is needed.