Mgr Experience Design

Description

Location: UCHealth UCHlth Catalyst Bldg Denver, US:CO:Denver

Department: Experience And Innovation

FTE: Full Time, 1.0, 80.00 hours per pay period (2 weeks)

Shift: Days

Pay: $39.32 - $62.90 / hour. Pay is dependent on applicant's relevant experience

Summary

Leads department activities and resources to ensure alignment with the mission, values, and objectives of the department and organization. Establishes and maintains strong partnerships with department leadership and key stakeholders, such as clinical and operational team leaders.

Responsibilities

• Leads the development and execution of human-centered experience design strategies:Develops and implements plans and programs that prioritize equitable access, cultural humility, and improved health outcomes, aligning with the organization's mission and behavior standards. This includes collaborating with clinical and operational leaders to co-design and implement interventions, while leveraging qualitative and quantitative data to identify gaps, measure impact, and inform decisions.

• Fosters collaboration and alignment across the organization:Partners with organizational development leaders to ensure consistent messaging and training that reinforces the principles of experience design. Collaborates with clinical and operational teams to integrate human-centered design approaches that address diverse patient needs and lived experiences.

• Champions a data-driven and patient-centric approach:Leads the use of qualitative data-gathering methods, such as interviews, focus groups, and journey mapping, to deeply understand patients' unique perspectives and co-create solutions that promote equity and improved outcomes.

• Cultivates a high-performing and inclusive team environment:Oversees staff relations and performance management, fostering a culture of innovation, inclusivity, and accountability within the experience design team. Thrives in a fast-paced environment, adapting strategies as needed and taking appropriate, patient-centered and equity-focused actions.

• Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.

Requirements

• Minimum Required Education: Bachelor's degree in related field.

• Required Licensure/Certification: None required.

• Minimum Experience: 3 years of relevant experience.

We improve lives. In big ways through learning, healing, and discovery. In small, personal ways through human connection. But in all ways, we improve lives.

UCHealth invests in its Workforce.

UCHealth offers a Five Year Incentive Bonus to recognize employee's contributions to our success in quality, patient experience, organizational growth, financial goals, and tenure with UCHealth. The bonus accumulates annually each October and is paid out in October following completion of five years' employment.

UCHealth offers their employees a competitive and comprehensive total rewards package

• Medical, dental and vision coverage including coverage for eligible dependents

• 403(b) with employer matching contributions

• Time away from work: paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), leaves of absence; start your employment at UCHealth with PTO in your bank

• Employer-paid basic life and accidental death and dismemberment coverage with buy-up coverage options

• Employer paid short term disability and long-term disability with buy-up coverage options

• Wellness benefits

• Full suite of voluntary benefits such as flexible spending accounts for health care and dependent care, health savings accounts (available with HD/HSA medical plan only), identity theft protection, pet insurance, and employee discount programs

• Education benefits for employees, including the opportunity to be eligible for 100% of tuition, books and fees paid for by UCHealth for specific educational degrees. Other programs may qualify for up to $5,250 pre-paid by UCHealth or in the form of tuition reimbursement each calendar year

Loan Repayment

• UCHealth is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program! UCHealth provides employees with free assistance navigating the PSLF program to submit their federal student loans for forgiveness through Savi.

UCHealth always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified.

UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. UCHealth does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.

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