Membership Services Specialist II

Entry

Admin Building - Sun City West, AZ

N/A

Full Time

High School

$17.07 Hourly

Undisclosed

Day

Other

To issue membership cards to eligible members and tenants granting use of Recreation Centers of Sun City West (RCSCW)facilities. Maintains accurate property and membership files and performs a wide variety of technical tasks relative.

• Impeccable internal and external customer service and social perceptiveness to include the ability to evaluate customer satisfaction and responsiveness and pivot service as needed using modeling of appropriate customer interaction ensuring prompt service.
• Communicates in a warm and helpful manner.
• Superior capabilities to handle complaints and support conflict resolutions.
• Manages large volume of customer inquiries via both telephones and onsite visits.
• Respond to public and member inquiries in a courteous manner providing information within the area of assignment and able to resolve complaints in an efficient and timely manner.
• Collect, and process financial transactions related to RCSCW membership renewals, golf cards and all other cards and services.
• Significant cash transactions requiring the ability to handle paper and coin monies and count back change. Reconciliation of daily cash drawer prepare and process funds for deposit.
• Issue membership and golf cards within current policies and procedures.
• Maintain new member and tenant files performing data entry on new home purchases; updating member information; documenting sale of properties from one owner to another, process membership refunds related to resold homes, member deaths or removal of member from properties and manage annual dues payments.
• Process daily mail; distribute as appropriate.
• Conduct billing procedures; process and mail billing and golf reminder cards.
• Works with membership leadership to help provide coaching, mentoring, and onboarding of new employees.
• Identifies and contributes suggestions and innovative ideas to improve department efficiencies and services through creative approaches and outside the box solutions.
• Regular on-site attendance in compliance with attendance policy is expected.
• Other duties as assigned.

This job has no supervisory responsibilities. Specialist II will receive operational direction from Member Services Lead but will report to the Member Services Supervisor.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sufficient Training and education to demonstrate possession of required knowledge, skills and qualifications are required.

• High School Diploma or General Education Degree (GED) required
  • Associate Degree in business or accounting highly preferred
• Proficiency utilizing Microsoft Office Suite to include Word, Excel, Outlook, and Teams required.
  • Advanced knowledge utilizing Excel is required
• Must be able to read, write and speak English
• Ability to utilize software programs to produce routine reports and respond to agency and member inquiries.

Work is conducted in a dynamic, fast-paced office setting with moderate level noise. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The following are representative illustrations of requirements-sitting or standing for extended periods of time primarily in an office setting but at times in offsite locations to and from their assigned work area. On occasion, the individual may be required to lift up to 50 pounds independently and occasionally lift and/or move up to 100 pounds with assistance.

Work involves walking, talking, hearing, using hands to handle, feel or operate objects and tools to include computers and office equipment. Vision abilities include close vision, peripheral vision, depth perception and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment can be moderate.

Work is expected to be performed from an on-site office setting.

Must have the ability to perform the essential job duties with or without reasonable accommodation.

This position description in no way states or implies that the responsibilities and tasks are the only responsibilities and tasks to be performed by the employee occupying this position. They will be required to follow any other instructions and to perform any other job-related duties as required by their manager.

Requirements stated herein are minimum levels of knowledge, skills, and/or abilities to qualify for this position. To perform the duties and responsibilities of this position successfully, the incumbent will possess the abilities and aptitudes to perform each task proficiently. "Ability" means to possess and apply both knowledge and skill.

All employment decisions, including promotions, transfers, and others, are based on meeting all requirements herein and on organizational need, the employee's being in good standing (including lack of disciplinary actions), meeting all applicable performance standards and other nondiscriminatory criteria. The methods of fulfilling requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities. Some requirements, however, may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.