Medical Receptionist - Physician Practice

Overview:

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Medical Receptionist provides reception and clerical services under the supervision of the practice manager and physician(s) for the patients and visitors of the practice. These services may include billing, collections, referrals, appointments, patient contact, and general secretarial duties. Must be willing to travel within 30 minutes of your home, and float to various locations.

This posting is for all current Forest Medical; Bergen OB/GYN Associates and HUMG@385 Prospect Ave Team Members that are either per diem, part time, or full time status. 

Responsibilities:

A day in the life of a

• Receives and directs all communication courteously and consistently. Adheres to HIPAA guidelines

  and office policy. Phone calls are answered quickly and directed appropriately.

• Greets patients and visitors in a prompt, courteous and helpful manner. Conducts oneself in a friendly

  manner, by smiling, making direct eye contact and making patients and visitors feel welcome and

  important.

• Assists patients with the sign in process. Responds promptly to patient's needs.

• Supports financial responsibilities, including: staying abreast of reimbursement and billing procedures,

  accurately verifies information on Audit Journal, prepares bank deposits and credit card batches and

  signs and dates completed daily cash receipts.

• Monitors general office supply inventory and equipment, including working with Team Members to

  determine their supply needs. Notifies Practice Manager, or designee, when supplies are low and initiates

  ordering of needed supplies and equipment.

• Manages patient check-in process. Consistently and courteously obtains and verifies required

  demographic information (date stamp and/or copy insurance card). Collects copayment and any

  applicable balances; Verifies insurance eligibility; Ensures appropriate referrals are obtained (specialty

  offices); Ensures patient completes appropriate paperwork including but not limited to face sheet, ABN,

  and HIPAA forms; Accurately enters patient demographic information in billing/computer system.

• Manages patient check-out process, ensuring the process is completed accurately and timely and in a

  friendly manner. Check-out process includes, but not limited to, reviewing charge slip, posting charges

  and payments into system, collecting current and past due balance(s), scheduling future appointment(s).

• Promotes patient satisfaction by providing excellent service through friendly and helpful interactions

  with patients and visitors. Communicates potential patient satisfaction issues to direct manager.

• Maintains efficient and accurate filing and record maintenance system.

• Assembles new patient folders. Retrieves and returns records according to protocol.

• Adapts work schedule to meet the needs of the practice. Works additional hours as requested to

  maintain adequate coverage for the practice. Willing to cross cover when necessary. Clocks in at

  designated start time. Managers time effectively to prevent unapproved OT.

• Serves as a pre-loader for our EMR system.

• Other duties and/or projects as assigned.

• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications:

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.

• The ability to learn quickly and adapt to changing patient needs, a strong sense of accountability for

  improving the lives of our patients and their caregivers, an exceptional focus on teamwork, dedication to

  ongoing education, and the ability and passion to deliver the highest quality of care based on a strong

  sense of patient focus are all required.

• Must be able to travel to various locations.

Education, Knowledge, Skills and Abilities Preferred:

• Prior receptionist or clerical experience in a medical office.

• Epic experience.

Licenses and Certifications Preferred:

• CPR certification.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!