Medical Office Nurse RN - Internal Medicine (Midland)

Summary:

Under direct supervision of the provider, will be responsible for patient assessment and care, and maintaining appropriate documentation. This position must have basic knowledge of specialty and/or primary care and able to assess, plan, implement and evaluate care for patients. This position is responsible for coordinating care to assure high quality, compassionate patient care is provided. They will maintain and oversee patients at the office locations and will act as the liaison with other organizations and departments. This position may be required to order all medical, pharmacy supplies, and office supplies to manage patient care. They will assure compliance with all the policies/procedures of MyMichigan Health and follow Occupational Safety and Health Administration (OSHA) guidelines, Clinical Laboratory Improvement Amendments (CLIA) regulations, and all appropriate regulatory agencies. They will coordinate with and train any new employees, students and float staff as required. The clinical person will provide patient education, assist with specialty care modalities, symptom management, be available for emergencies, monitor for compliance and the effects of care management with high risk patients, educate on prescriptions and teach the patient and family the reasons for the medication and side effects, coordinate and ensure continuity of care with other providers. Also, may perform general office duties (keyboarding, filing, telephone, computer and office equipment) as needed. The expectations outlined in this job description may vary slightly depending on the practice in which you are assigned. Your immediate supervisor will be able to clarify your responsibilities for you.

Responsibilities:

(20%)* Triages all calls, schedules daily urgent/emergent add-ons, receives and relays test results, processes medication refills, supports, directs and refers patients for 

consults

 and/or testing and insurance pre-certification and documentation.

(20%)* Provides 

complete

 patient assessment within 

their

 scope of their 

licensure

. Greets patients and/or family, performs routine pre-examination procedures including vital signs, assessing and recording objective and subjective data concerning presenting condition. Updates and maintains an accurate patient record by 

performing

 but not limited to, orders reconciliation, secure messaging (if available) and other tasks as assigned. Performs medication reconciliation, enters allergy reaction type, processes refills within the scope of their certification.

(20%)* Coordinates the care team with the care indicated by the provider, and works with the patient and families 

with

 the disease process and/or care management.

(20%)* Assists provider with examinations and procedures.

(20%)* Prepares and cleans the patient area, sets up equipment, cleans and facilitates room set up after a procedure. Disposes of contaminated supplies and sterilizes medical instruments.

OTHER DUTIES AND RESPONSIBILITIES:

Demonstrates critical thinking for patient management.

Provides for the age specific needs of the population served according to standards and policies/procedures as evidenced by observation, documentation and peer feedback.

Maintains medical supplies to assure consistent supply levels to meet the needs of the patients.

Understands necessary computer functions in the office setting: Michigan Automated Prescription System (MAPS), Michigan Care Improvement Registry (MCIR), Practice Management, Electronic Medical Records, Laboratory information system (LIS), Emageon, dictation systems, and any other necessary programs to assist providers and staff.

If applicable, maybe required to travel to satellite clinics.

Maintains a system for accurately documenting and 

coding in

 the medical record as appropriate per policy.

Participate in 

annual

 review for quality and completeness as necessary.

Management of the 

patient

 symptoms as directed by the provider.

Coordinates and ensure continuity of care with other providers.

MyMichigan

 Health is a 

technology driven

 organization and employees need to demonstrate 

Competency

 in Microsoft® Windows.

Certifications and Licensures:

BLS - Basic Life Support

RequiredEquivalent Experience - Within 1 month of hire or transfer

RN - Registered Nurse

Required

Required Education:

Education: Associates Degree

Comments: BSN is preferred.

Other Information:

EXPERIENCE, TRAINING AND SKILLS:

Working knowledge of the organization’s 

Infor

, Electronic Medical Records, and Practice Management programs preferred or knowledge of similar software. PC software knowledge must 

include:

 Excel and Word.

Knowledge of medical office policies, practices and procedures as normally acquired through three to five years working in the health care system or similar setting.

Excellent interpersonal skills 

needed

 to communicate successfully with individuals and interact with people at all levels to communicate concepts in a clear and understandable manner.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is

 able to move freely about 

facility

 with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall

 vision and hearing 

is

 necessary with or without assisted 

device(s).

Frequently required to sit/stand/walk for long periods of time.

May

 require frequent postural 

changes

 such as stooping, kneeling or crouching.

Some exposure to 

blood borne

 pathogens and other potentially infectious material.

Must follow 

MyMichigan

 Health 

bloodborne

 pathogen and TB testing as required.

Ability

 to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is 

required

 including handling, reaching, grasping, fingering and feeling.

May

 require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Light. Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls.

Equivalent Experience and Other Comments (Education):

Other Comments: