Medical Collections Representative

JOB TITLE: Collections Representative

SUMMARY: Manages collection activities and all levels of delinquency up to charge-off; supports all aspects of collections on all accounts.

DUTIES AND RESPONSIBILITIES:

• Negotiates payment of all current and past due accounts by direct telephone and written correspondence for all office visits as well as EMGs.
• Initiates correspondence regarding delinquency status; updates customer account information.
• Identifies and monitors potential problem accounts.
• Utilizes collection techniques to resolve accounts according to company’s policies and procedures.
• Researches, resolves, corrects, and prevents invoice discrepancies by active interaction with customers, sales, and other appropriate staff/departments.
• Research and mail credit memos and duplicate payment letters.
• Researches and resolves all short payments within departmental policies and procedures.
• Performs detailed account reconciliations as needed to resolve complex disputed receivable issues.
• Communicates status of account problems on a regular basis.
• Prepares monthly client account analysis summaries.
• Recommends collection strategies and/or efforts.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• Associate's degree (A. A.) or equivalent, one to two years related experience, or equivalent combination of education and experience.
• Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Commitment to excellence and high standards.
• Excellent written and verbal communication skills.
• Ability to prepare reports and business correspondence.
• Ability to understand and follow written and verbal instructions
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
• Acute attention to detail
• Ability to work independently and as a member of various teams and committees.
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Ability to perform diversified clerical functions and basic accounting procedures.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Bilingual skills a plus.
• Excellent customer service skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

GENERAL EXPECTATIONS:

• Behave in a professional manner and consistently demonstrate and promote the values of respect, honesty, and dignity for the patient, families, and all members of team.
• Committed to the constant pursuit of excellence and teamwork in improving the care of the patients.
• Be punctual with scheduled work and use time appropriately.
• Perform duties in a conscientious, cooperative manner.
• Perform required amount of work in a timely fashion with a minimum of errors.
• Maintain confidentiality and protect the Practice by abiding by laws and principles related to confidentiality; keeps information concerning Practice Operations, patients, and employees confidential.

BENEFITS:

• Competitive salary and benefits package.
• Health, dental, and vision insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Opportunities for professional development and growth.
• Collaborative supportive work environment.

Why Join Us:

• Thriving Environment

  • Be part of a rapidly growing medical practice where your contributions directly impact our success.

• Positive Impact

  • Contribute to providing high-quality healthcare services and improving patient experiences.

• Learning Opportunities

  • Develop your skills and knowledge within the medical field while gaining exposure to various aspects of healthcare administration.

• Supportive Team

  • Join a collaborative and supportive team that values your input and encourages personal growth.

• Personal Growth

  • Learning how to overcome challenges and face new responsibilities at work can contribute to personal growth and resilience.

• Cutting-Edge Technology

  • Work with advanced EMR systems and innovative tools that enhance efficiency and patient care.

If you are excited by the prospect of becoming an integral part of a flourishing medical practice, apply now to bring your exceptional customer service skills, attention to detail, and passion for healthcare to our team. Together, we will continue to provide exceptional care and make a lasting impact on the lives of our patients.