Marketing Operations Manager - CVS Media Exchange (CMX)

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary:

CVS Media Exchange [CMX] is dedicated to driving measurable outcomes for our suppliers, merchants, stores, GMs, brand advertisers, and agencies. Our full-funnel ad solutions leverage CVS's in-store and online data, extensive reach, and to provide measurable results for our clientele. With a range of flexible pricing and buying models, including self-service; these solutions help businesses build brand awareness, engage with CVS consumers, and convert CVS consumers to shoppers.

CMX is currently seeking its next Manager, Marketing Operations which is responsible for building and sustaining enhanced capabilities that support efficient management and execution of the CMX Marketing portfolio. CMX Marketing Operations drives operational efficiency and excellence in execution by building, using, and monitoring processes and tools that optimize the way the CMX Marketing organization works. We are enthusiastic change agents that build strategies and solutions to better enable agility and innovation, which leads to an enhanced ability to connect with people in innovative and motivating ways.

This role will be a part of the CMX Marketing Team reporting to the Lead Director, Marketing Operations. The Manager is an individual contributor that will be responsible for orchestration and project management across several cross-functional teams, allowing for the development and execution of comprehensive consumer facing campaign assets which drive purchases by those consumers on behalf of our supplier partners.

CMX is a highly visible and anticipated initiative for CVS with aggressive growth goals over the next 3-5 years. CMX is seeking a highly motivated individual with strong digital and technology experience to help drive this growth engine. This person will be experienced at managing and delivering marketing projects from kick-off to completion and launch.

This role will become a part of a cross functional strategy & execution team that gets projects completed on time and exceeds expectations. Additionally, this role will manage multiple concurrent projects and diverse stakeholder groups to meet CMX strategic media network goals. This team member will have a keen focus on supporting revenue generating initiatives. Working with cross functional team members, the Manger will meticulously organize and keep projects moving forward from the front lines, updating key partners about progress, and overcoming all the inevitable hurdles along the way.

Primary Duties and Responsibilities:

• Field, evaluate, and manage multiple project requests, defining resource requirements and negotiate assignments and timelines with stakeholders.

• Ensure project feasibility and manage changes in project scope, schedule, and resources.

• Develop detailed project plans for campaigns to track progress and oversee all aspects of the project - from concept to completion.

• Proactively manage project risks and facilitate discussions to solve issues.

• Collaborate with various stakeholders and lead kickoff meetings, project reviews and status, providing regular updates and progress reports to key team members.

• Standardize project templates and tools to streamline workflow and improve efficiency across teams.

• Establish and enforce best practices for project management and ways of work, ensuring accuracy and accessibility to all team members.

• Ensure key processes are updated and maintained, supporting necessary training across the team.

• Conduct postmortem meetings with an eye for procedural and ways of working improvement

This role is hybrid and commutable to one of the following Corporate Hubs, which you must work in the office of 3 or more days a week: Boston, MA, Wellesley, MA, Woonsocket, RI, New York, NY, Blue Bell, PA, or Chicago, IL.

Required Qualifications:

• 3+ years of marketing ops experience with a strong foundation of business, retailer, and consumer understanding.

• 2+ years cross-functional leadership experience.

• 1+ years of retail marketing or retail agency ops/strategy experience.

Preferred Qualifications:

• Project management certification or equitable experience

• Paid Media/Retail Media Network background

• Familiarity with Workfront

• Strong project/program management, interpersonal, communication and negotiation skills

• Ability to adapt between strategic and tactical thinking and work well within both

• Proven experience managing client relationships and effectively problem solve, ability to analyze problems and provide a viable solution

• Ability to work well in a fast-changing environment

• Excellent, proven organization skills, including strong attention to detail and managing multiple projects simultaneously

• Proficiency in all aspects of project management process groups (initiating, planning, executing, monitoring/controlling)

• Strong listening and superior relationship building skills

• High intellectual curiosity, drive, determination, self-confidence, and persuasion skills

• Proficiency in Microsoft Office

Education :

Bachelor's degree or equivalent (HS Diploma + 4 years of relevant experience) required.

Pay Range

The typical pay range for this role is

$72,360.00 - $159,120.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (~~~)

We anticipate the application window for this opening will close on: 01/15/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.