Manager, Quality Management (Health Plan)

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Leads and manages the Quality Assurance (QA) team by setting strategic objectives and ensuring the implementation of effective quality assurance processes. Collaborates with cross-functional teams to define testing requirements, develop test plans, and ensure timely and thorough testing of software products. Analyzes testing metrics, provides reports to stakeholders, and drives continuous improvement in QA practices to deliver high-quality and reliable software solutions.

What you will do

• Develops and implements quality standards, policies, and procedures in line with industry best practices and regulatory requirements to ensure that the organization adheres to these standards across all areas of operation.

• Conducts audits, inspections, and reviews to assess compliance with quality standards and identify areas for improvement.

• Utilizes quality data and performance metrics to identify inefficiencies and develop improvement plans.

• Analyzes quality data and generates regular reports on key performance indicators (KPIs) and quality metrics to track trends, identify issues, and present findings to senior management.

• Leads the identification and implementation of corrective and preventive actions to address quality issues and prevent recurrence.

• Implements and maintains a quality management system (QMS), which includes documenting processes, procedures, and guidelines related to quality management.

• Assesses potential quality-related risks and develops risk mitigation strategies to minimize the impact of quality issues on the organization.

• Monitors customer feedback and satisfaction levels to assess the quality of products or services delivered.

• Provides training and education to employees on quality management principles and practices to ensure that the workforce is equipped with the necessary skills and knowledge to maintain quality standards.

Required Qualifications

• 5+ years of healthcare experience

• 3+ years of leadership / supervisory experience

• 3+ years intermediate Excel level experience

• Ability to shift priorities as needed

• Proven track record of team building

Additional skills include :

• Ability to think independently

• Adept at execution and delivery (planning, delivering, and supporting) skills

• Adept at business intelligence

• Adept at problem solving and decision making skills

• Adept at collaboration and teamwork

• Adept at growth mindset (agility and developing yourself and others) skills

Preferred Qualifications

• Health Plan Auditing experience

• Experience working in Salesforce

Education

• Bachelor's degree preferred/specialized training/relevant professional qualification.

Pay Range

The typical pay range for this role is

$60,300.00 - $132,600.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (~~~)

We anticipate the application window for this opening will close on: 12/31/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.