IHG • Atlanta, GA 30309
Job #2743096697
Responsible for assisting with daily management of IHG One Rewards loyalty program with a focus on above-property benefit delivery and member engagement and performance. Working across stakeholders (cross-functional internal teams, hotels, owners, members, partners) to deliver program needs. Also responsible for the day-to-day management of IHG Business Rewards program delivery and operations
Key Accountabilities
Support core program delivery
Work with key stakeholders in Loyalty Program Management, and across Loyalty & Partnerships, to support the updating of loyalty/program benefits, manage end to end program changes as required, and ensure delivery of all above-property benefits
Assist with program changes, including pilots, concept tests and benefit enhancements / rollout
Assist with member Account Management experience in IHG-owned channels
Assist with consumer and competitive research to better understand drivers of hotel guest loyalty
Oversee B2B / IHG Business Rewards across the following areas
Manage day-to-day IHG Business Rewards program operations, including working with internal colleagues, members, and hotels to answer questions and troubleshoot technology systems
Drive incremental IHG Business Rewards revenue by improving existing program
Partner with Commercial, Regional and Guest Experience Shared Services teams to drive hotel adoption of IHG Business Rewards
Provide strategic input on IHG Business Rewards marketing campaigns by collaborating closely with Marketing Shared Services, Commercial, Sales, and Channel teams
Deliver sales and commercial opportunities to drive incremental revenue by increasing engagement with B2B guests
Work with core loyalty marketing to leverage existing campaigns and tailor to B2B segments
Monitor B2B guest engagement performance metrics and leverage insights to continuously improve B2B guest engagement activities
Educate Global Sales team on IHG loyalty programs (and upweight opportunities for corporate guests)
Manage communication plan for B2B stakeholders across enterprise
Manage B2B and IHG Business Rewards Sales & Marketing budget
Key Skills & Experiences
Education
Experience
Technical Skills and Knowledge
Strong knowledge of marketing principles and concepts
Cursory knowledge of data flows within the Company
Cursory knowledge of loyalty program databases and operating systems
Experience with Microsoft PowerPoint, Excel and Word
Demonstrated communication skills including ability to present to all levels of the organization, ability to influence and ability to build and maintain internal & external relationships
Demonstrated project management skills in organizing, planning, and executing mid to large size projects from conception through implementation
Ability to review data and make recommendations
Ability to think strategically about the program and potential future developments
Budget development/management
Financial or accounting management
Program or promotion strategy development and implementation
Hotel operations skills useful
The salary range for this role is $58,834. to $92,700. This is the lowest to highest pay scale; we , in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future . An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
**This job is also eligible for bonus pay.
At IHG, we believe in taking care of our employees. That's why we offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees. We want you to feel secure and cared for, so you can focus on bringing True Hospitality to the world.
You can apply for this role through the link below (or through an internal career site if you are a current employee).
Note: No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
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At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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