Manager, IT Support

Who we are:

Gildan is leading the way in apparel manufacturing, with a strong portfolio of brands, including Gildan®, American Apparel®, Comfort Colors®, GOLDTOE®, and Peds®. We’ve spent the last four decades perfecting the art of respectful apparel making, and the last 20 years implementing sustainable initiatives throughout our business.

Founded in Canada, we now operate out of roughly 30 locations worldwide across 12 countries and sell our products in 60+ markets globally with $3 billion in sales. Together with our 45,000 employees, we are united in our vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at ~~~

The opportunity:

Reporting to the Sr. Manager IT Support. The Manager, IT Support position is responsible for overseeing the daily IT operations for the USA Distribution sites and leading the local IT Support team, ensuring the delivery of effective and efficient on-site support services to Gildan users, to guarantee services and business continuity, source business needs, and maintain customer service level expectations. This role involves strategic planning, leadership, and fostering a culture of innovation and continuous improvement, while also ensuring alignment with Global IT policies and standards. The Manager, IT Support must be a collaborative leader with excellent customer service, communication, and work management skills, as well as strong technical acumen.

The role

• Team Management

  Supervise and mentor the IT support team, ensuring they have the resources and training needed to perform their duties effectively. Supervise SLA, KPI compliance and Customer service quality.

  
  

  
  Align with Global IT team needs for deploying newer technology.
• Process Improvement, Innovation:Drive continuous improvement initiatives and introduce innovative solutions to enhance IT support capabilities.
  Analysis of root causes for technical problems, incidents and challenges, and working to avoid recuring issues that impact our facilities, based on thorough analysis, and introduce preventive/maintenance activities that reduce recurring incidents.
• Policy enforcement and Procedure Development

  Establish and enforce IT policies, procedures, and best practices to enhance efficiency and effectiveness. Guide the business through IT standard processes alignment with the global standards, ensuring compliance of the local sites. Ensure compliance with mandatory training, and on boarding. Maintain controls of IT equipment, and IT Inventories using the Service Desk Asset Management System.

  
  

• Strategic Planning: Develop and execute strategic plans to enhance IT support services, aligning with GILDAN’s global business goals, and Global IT Objectives. Develop and implement processes to enhance the efficiency and effectiveness of IT support services.
• Stakeholder Communication

  Liaise with senior management and key stakeholders to ensure alignment of IT support services with business needs, participate actively in any business initiative and support the local sites to ensure the success of projects or endeavors.

  
  

The requirement

• University degree and 10 years of experience.

  Degree in IT, Technical, or other related field (or equivalent experience) required

• Prior supervisory experience required

• Experienced with Microsoft environments, Windows 11, AD Domains and Azure O365 suite

• Experienced with Warehouse IT Operations

• Experienced with Zebra or any Printing/Scanning devices

• Experienced with Network Infrastructure

• Experienced with MFA or similar

• Experienced with IP Security cameras and door control accesses

• Working knowledge of MAC and Apple Operating systems a plus

• Strong interpersonal skills and ability to work in a team-based environment

• Experience within a manufacturing company supplying product to Retail Customers preferred

• Some domestic travel required; valid passport required

What's in it for you:

Join a publicly traded company dual-listed on NYSE and TSX with great potential

• Be part of a workplace where meaningful connections and teamwork are celebrated
• From local to international, be ready to work alongside a diverse group of colleagues
• Benefit from mentorship and continuous development opportunities
• Take advantage of our attractive benefits packages

We want to get to know you better! Please include your transferrable skills and unique experience in your application to help us learn more about you.

We thank all applicants for their interest, however, only those selected for interviews will be contacted.

Come as you are:

We recognize the importance of diversity, equity, and inclusion to create a meaningful, collaborative work environment. As an inclusive employer, we value and embrace all the traits that make you uniquely you and seek to provide everyone with an equal chance to succeed. Because equity and inclusion matter at Gildan.

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