Manager, EHR Training Services

Pivot Point Consulting enables healthcare organizations to realize the most value from their technology and resources through Managed Services, Data & Analytics, EHR, ERP, Advisory, and Cybersecurity services. Its award-winning industry experts deliver Consulting, Managed Services and Talent Solutions to providers, payers, life sciences and technology organizations.

The firm is currently ranked #1 Best in KLAS: Managed IT Services and #1 Best in KLAS: Technical Services, and has been repeatedly recognized as a top performer by KLAS in multiple categories, including Best in KLAS: Overall IT Services Firm in 2022 and #1 Best in KLAS: Overall IT Services Firm in 2020. For more information, visit www. ~~~     

Description:

• Serve as a visionary bringing experience developing new services and best practices while leading a successful EHR Training practice, including selling and delivering industry-leading services in alignment with evolving market needs

• Be an exceptional leader and inspiring coach to further Pivot Point's ability to be a leaderEHR Training and broader EHR Solutions

• Drive outcomes and manage significant growth in annual net new revenue through sales enablement and delivery management

• Serve as a member of the Pivot Point Consulting leadership team. Craft EHR Training strategy in alignment with overall business strategy and other practice's strategies for optimal value to the business and the market

• Demonstrate exceptional EQ, an optimistic, inspiring leadership style, an entrepreneurial mindset, and experience communicating effectively with other executives

• Responsible for creating, developing and maintaining EHR Training service tools, including course curricula and associated training materials

• Develop and maintain a strong understanding of the Epic enterprise application(s) suite

• Execute business operation production tasks necessary for successful business operations

• Understand user requirements

• Create and run analytical reports as needed - using tools such as Reporting Workbench - to measure key metrics and user adoption

Pivot Point Consulting Values:

The duties and responsibilities below are expected to be performed while observing the following Pivot Point Consulting Core Tenets:

• A Team First Approach, supported by the core tenets; be proud to wear the jersey, stay team focused and assume positive intent

• Self-Awareness, supported by the core tenets; outlaws welcome, stay coachable and be comfortable with healthy conflict

• Solutions Oriented, supported by the core tenets; be entrepreneurial, be electable, and fix the problem not the blame

• Grit, supported by; work hard stay free and play 'til the whistle

• Communication: Communication is king. At PPC, we phone first

• Trust: Building genuine relationships is critical to our success

• Quality: We strive for excellence in all we do

• Happyology: It makes the world go round

• Think: We are thought leaders

Role and Responsibilities:

• Build and lead an EHR Training consulting practice for Pivot Point, with multiple services that anticipate evolving needs of Provider, Payer, and Life Sciences markets

• Mature, sell and oversee delivery of services to foster integration of technology into all business areas to fundamentally change how a health system or payer operates

• Develop practice, marketing, and business development plans and to drive outcomes

• Direct all practice management, service growth, productization, methodologies/assets, engagement management and project Q/A

• Drive strategic decision-making across all firm business lines to support practice and firm growth targets

• Manage an early-stage consulting practice P&L and grow business capabilities and verticals

Supervision Responsibilities : Will manage consultants in delivery engagements initially, with the goal of building a team of EHR Training consultants to manage and leverage in sales and delivery components.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong facilitation skills

• Strong writing, communication and project management skills

• Excellent presentation skills and experience

• Healthcare industry experience required

• Proficiency in a variety of learning development tools and methods

• Knowledge of adult learning theory, instructional systems design and other training methodologies

• Experience managing, coaching and mentoring trainers

Travel :

• Remote position with up to 50% travel for client engagements or sales enablement activities.

Competencies:

• Oral Communication: Speaks in a clear, concise, and confident manner

• Listening Skills: Attentively listens to understand and interpret what is being said

• Judgement: Forms reasonable interpretations about relationships and situations that affect actions. Develops objective opinions.

• Marketing: Interprets, delivers, and communicates value to appropriate target audience

• Emotional Intelligence: Maintains a high level of self-awareness and the ability to appropriately identify, manage, and respond to the emotions of self and others

• Written Communication: Develops written communication that is clear, concise, grammatical, and influential

• Adaptability: Responds to changes, delays, or unexpected events in a positive manner; Adapts working style to best fit a given situation

• Leadership: Self-directed with an innate drive to succeed; Accepts feedback with a desire for continuous improvement. Ethical.

• Relationship Building: Builds, develops, and maintains strong relationships with others while building trust and connection

• Social Confidence: Exhibits self-confidence in social settings and when dealing with others

Education/Experience:

• Bachelor's Degree required; graduate degree in related field preferred

• 6-10 years of Epic user training and design experience

• 3-5 years experience with health technology and consulting

• Experience with Microsoft Office

• Active Epic certification(s) in EpicCare Ambulatory, EpicCare Inpatient, Hospital Billing, Professional Billing or other pertinent experience

Required Skills and Abilities:

• High EQ and intellectual curiosity

• Growth mindset

• Positive attitude and willingness to collaborate with fellow team members to deliver a high-level experience for employees, consultants, and clients

• Demonstrable experience productizing and positioning new services as a brand leader in a competitive market and gaining market share

• Clear, effective communication skills and experience in a collaborative, transparent and hands-on leadership role

• Entrepreneurial mindset, as evidenced by previous experience building and growing services

Additional :

• Competitive salary with full benefits (medical, dental, vision, HSA, 401k, PTO, and more)

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