Manager, AI/ML Product Strategy and Delivery

How you'll help us Keep Climbing (overview & key responsibilities)

The Manager of AI/ML Product Strategy and Delivery will be responsible for developing and executing a strategy for how predictive tools should inform decision making in Crew Resources from an analytical and technical perspective. The Manager will be responsible for the development of effective predictive tools that provide actionable, real-time information in the moment to our team members. This work will be accomplished by bringing an in-depth understanding of business processes, a collaborative approach with vendors, and cross-divisional partnerships to drive efficiencies and optimization through data-driven automation. The ideal candidate is both technically adept and highly skilled at navigating organizational complexities to deliver impactful solutions.

This position will report directly to the GM - of AI/ML Product Strategy and Delivery and will work closely with IT, Crew Data Insights, Flight Operations, Crew Resources, ODS, and the AI/ML workstreams across the organization.

Responsibilities

• Lead the creation and implementation of predictive models to streamline and automate workflows within pilot crew management.

• Work with internal teams to ensure predictive models are accurate, scalable, and aligned with business needs.

• Develop and execute a roadmap in partnership with technology, operational, and financial teams to transform crew data into business intelligence that informs better decision making and streamlines business processes

• Manage relationships with external vendors to ensure the integration of data tools and automation technologies.

• Lead the end-to-end management of automation initiatives, from concept through implementation, ensuring alignment with business objectives.

• Stay abreast of emerging technologies and trends in predictive analytics, automation, and crew data management.

• Present findings, reports, and recommendations to senior leadership to facilitate decision-making and strategic alignment.

• Promote safety conscious behaviors in all operational processes and procedures

What you need to succeed (minimum qualifications)

Strong communication skills with the ability to produce logical, concise, relevant, strategic documents and executive presentations

Strong technical and analytical skills with ability to query and analyze complex data

Must be open to feedback from, and prioritize the needs of, a diverse set of stakeholders

Must demonstrate the ability to build relationships and communicate with all levels in the organization

Ability to manage multiple projects, stakeholders, and workstreams at once

Proven track record of successfully working in a cross-departmental team environment

Applies a customer first approach and mindset to problem solving

Must be performing satisfactorily in current position

Consistently prioritizes safety and security of self, others, and personal data.

Embraces diverse people, thinking, and styles.

Possesses a high school diploma, GED, or high school equivalency.

Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• 5+ years of experience in data analytics, business process optimization, or automation in a managerial role.

• Operation Analytics, Decision Science and/or Project Management experience preferred

• Exhibits curiosity, learns quickly, and thinks creatively to help identify solutions

• Experience working in or alongside the aviation industry, particularly within pilot crew management, is highly desirable.

• In depth knowledge of Delta's data sources, pilot contract and the applications is highly preferred

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading pro?t sharing program, and performance incentives

• 401(k) with generous company contributions up to 9%

• Paid time off including vacation, holidays, paid personal time, maternity and parental leave

• Comprehensive health bene?ts including medical, dental, vision, short/long term disability and life bene?ts

• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

• Domestic and International space-available flight privileges for employees and eligible family members

• Career development programs to achieve your long-term career goals

• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

• Recognition rewards and awards through the platform Unstoppable Together

• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here