LOBBY AMBASSADOR

Flik Hospitality Group

Salary: $26.78

Other Forms of Compensation

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.

Job Summary

The Citi Hospitality Ambassador will be responsible for engaging all Clients, Guests, Vendors, and Associates entering the Lobby at 388/390 Greenwich Street. The Citi Hospitality Ambassador will display an energetic, friendly, and approachable demeanor at all times. The ideal candidate must be able to deliver the highest level of hospitality and maintain a consistent level of service while ushering VIP Guests and Clients to multiple locations within Citi.

KEY JOB DUTIES

• Greet and escort all high touch clients to their meeting destination on the managed floors. Job involves extensive walking and may require standing for long periods of time.

• Managing closely all activity in the internal visitor greeting process. Direct each guest through the appropriate check-in process.

• Knowledgeable on all daily meetings and up to the minute changes.

• Support the mission of ensuring every guest is greeted with enthusiasm, and has a memorable experience.

• Ensure that all COVID-19 sanitary precautions, protocols, and social-distancing mandates are followed throughout the operation.

• Able to speak professionally and warmly, engaging clients and guests while efficiently checking them in that the Reception Desk or escorting them to their destination.

• Act as first point of contact for all activities and emergencies in the lobby, remaining alert at all times. Serve as point person, taking ownership of any challenges that may arise within the Lobby operation, resolving them, or following escalation procedures as required.

• Ability to memorize Concierge FAQ's and speak knowledgably about the building, surrounding areas, transportation, local restaurants, and New York City 'happenings'.

• Able to carry out and escalate emergency procedures as required by client and participate in crisis and vendor relations training.

• Follow signature hospitality attire and adhere to dress code guidelines.

• Provide the Guest Service Manager with regular updated data and reports on levels of activity.

• Personally complete all trainings required by the company, including but not limited to all trainings surrounding Safety and Protection from COVID-19 and other virus or contaminant spread.

KEY COMPETENCIES

• A genuine sense of hospitality, with a commitment to delivering our Platinum Service® Standard in all aspects of the operation.

• Excellent oral and written communication skills.

• Excellent organizational skills, with the ability to work under pressure, prioritize, and multitask.

• Strong computer skills and knowledge of office technology / equipment.

• Discreet, ethical and committed to maintaining a high degree of confidentiality.

• Ability to act with integrity and dependability at all times

• Punctual, dependable and dedicated to achieving excellence, down to the smallest of details.

• A professional demeanor with ability to use independent judgment to handle customer services matters in a satisfactory manner

• Maintain a consistently professional approach, with a willingness to take ownership and responsibility both within and outside one's job domain, and accept constructive feedback from leadership as provided.

• Previous experience in the Hospitality Industry and/or Reception services preferred.

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story (~~~/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (~~~) for paid time off benefits information.

Req ID: 1386330

Flik Hospitality Group

HILARIA KWAKUMEY

[[req_classification]]