Learning Facilitator

Job Description

Job Summary

Develops, administers and implements all training programs in

accordance with the Business' initiatives and strategies. Conducts special courses designed for training selected groups

of employees. Operates independently to effectively lead and manage classes, adapting to changing priorities and operating

environments as needed.

Knowledge/Skills/Abilities

• Consults with plan/Corporate leadership in assessing and meeting specific training needs.

• Develops/Conducts training including both group facilitation as well as individual coaching to mitigate skill gaps.

• Evaluates data and organizational needs to identify learning and development issues. Works with the department management

to design and implement improvements.

• Consults with business partners to improve learning outcomes.

• Designs and maintains course curriculum and skill checks.

• Manages the learning environment for classroom setup, systems setup, course materials, media, and on-line learning.

• Crossed trained and can deliver training for multiple lines of businesses/departments

• Tracks daily attendance and agent performance up against outlined competencies

• Works collaboratively to coach classroom behaviors to ensure an environment conducive to learning is achieved.

Job Qualifications

Required Education

Associate's Degree or equivalent combination of education and experience

Required Experience

1-3 years training/facilitating

Preferred Education

Bachelor's Degree

Preferred Experience

1+ years training/facilitating in a contact center

1+ years training/facilitating in the Healthcare industry

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $67,725 - $106,214 / ANNUAL

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.