Lead Massage Therapist

LEAD SPA MASSAGE THERAPIST

Yountville, CA

Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities – the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion!

JOB SUMMARY:

The Lead Spa Massage Therapist is responsible for leading and supervising a team of massage therapists, ensuring the highest level of quality and service in all massage treatments. This position will be instrumental in enhancing the overall spa experience and promoting a sense of well-being among our clients.

ESSENTIAL JOB RESPONSIBILITIES

• Perform a wide range of massage therapies, body treatments, and wellness services, tailored to the individual needs of each client

• Supervise and lead a team of massage therapists

• Train new therapists in spa protocols and techniques

• Build strong rapport with clients and recommend treatments

• Collaborate with spa management to develop treatment protocols, maintain quality standards, and ensure a consistent guest experience

• Collaborate closely with spa management to identify and introduce new and innovative treatment offerings that align with current market trends and client preferences

• Stay informed about emerging massage therapy techniques, products, and equipment to enhance the spa's service menu

• Monitor and manage the cleanliness, organization, and ambiance of treatment rooms and spa facilities to uphold a serene and relaxing environment

• Handle guest inquiries, concerns, and feedback with professionalism and a commitment to exceptional customer service

• Ensure treatment rooms and related areas are clean and well stocked. Inform management team when additional supplies are needed

• Perform any other duties as requested by management

REQUIRED QUALIFICATIONS

• Previous luxury spa experience preferred.

• High School diploma or equivalent and/or experience (one year minimum) in a hotel or a related field preferred.

• Proven leadership and supervisory skills

• Must hold and maintain a State licensed massage therapist license and required insurance.

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful high-pressure situations.

• Must maintain composure and objectivity under pressure.

Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans)

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PM22