Lead Locomotive Diagnostic Specialist (Global Performance Optimization Center) - Erie, PA or Fort Wo

It's not just about your career or job title... It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who will you be working with?

Wabtec Diagnostic Specialists are deep knowledge experts on the mechanical operation and troubleshooting of our locomotive fleets. These employees staff our 24x7/365 Global Performance Optimization Centers (GPOCs) and work as part of a high performing, fast paced, and valuable team of technical professionals.

Positions on the GPOC team span multiple career levels and associated pay bands. Each level is commensurate with a combination of education, experience, and knowledge that can be gained from time on the GPOC team, from roles on other Wabtec/Field Services teams, or even from outside the company entirely.

Applicants are evaluated against the minimum required levels of knowledge, experience, and education for each level and placed at the corresponding grade when they join the team. Team members enjoy a clearly defined learning and career path as they are routinely evaluated for potential promotion to the next commensurate level as their experience and expertise increase.

While the job description may encompass similar tasks at each level, the level of expected proficiency at each task increases as team members promote from one grade to the next. Team members can also look forward to the opportunity to participate in special projects, in addition to their daily duties, as their knowledge base and experience increase over time.

How will you make a difference?

As a member of the Global Performance Optimization Center team, you will have the opportunity to remotely monitor and help troubleshooting of some of the more complex issues our customers and field services employees encounter - providing broad exposure to a wide range of customers and products.

We employ cutting-edge technology and advanced analytics for remote monitoring and diagnostic analysis of our locomotive fleets, all of which will be at your fingertips to help our customers keep their locomotives operating at optimal levels.

What do we want to know about you?

• Undergraduate degree, preferably in a technical discipline

• OR a high school diploma/GED + a minimum of 4 years' relevant professional work experience in a related field

• Previous experience designing, repairing, troubleshooting, operating, and/or maintaining diesel engines, locomotives, or related mechanical and/or electrical systems.

• An exceptionally high degree of mechanical and/or electrical aptitude

• Willingness and ability to travel as needed (10% - 15%) as needed

• A high degree of demonstrated verbal and written communication skills and ability communicate clearly and calmly over the telephone, even in high stress situations.

• A high degree of demonstrated interpersonal, influencing, and leadership skills/experience in dynamic and fast paced environments

• A high level of proficiency in computer usage and the ability to manage multiple applications simultaneously

• Willing and able to work various shifts with various rest days in a 7x24 team environment to meet customer demand (rotating night shift coverage is required).

• Proven analytical and organizational ability

• The ability to maintain reliable and predictable attendance

• A high level of dependability, a great attitude, and an ability to work well with a team towards achieving a common goal

• Level I Certification in Wabtec's Advanced Locomotive Training Program, or the ability to obtain the certification within 18 months of hire (Level II highly preferred for internal candidates)

Desired

• Previous experience troubleshooting GE/Wabtec Locomotives (Dash-8/9, AC4400, EVO or PowerHaul domestic and international iterations), preferred but not required

• Working knowledge of Wabtec DIGITAL products and Systems and other Wabtec adjacent locomotives products, preferred but not required

• 1st hand knowledge of railroad operations and maintenance practices, preferred

• Six Sigma, Lean or other Quality Program certification experience, preferred

What will your typical day look like?

• Collect and analyze data from GE/Wabtec locomotives located across the globe, for the purpose of expert troubleshooting of mechanical and associated systems, in a dedicated team environment (7x24 Operation).

• Acquire key parameter, fault and incident data and employ software tools to formulate detailed troubleshooting recommendations.

• Make direct contact with customers and field teams to ensure recommendations are properly executed and that other opportunities for service are identified.

• Assist customers and field personnel in the troubleshooting of GE/Wabtec Locomotives and associated systems, via telephone and other communication methods.

• Identify and drive execution of opportunities to enhance productivity and performance of RM&D and Field Service Operations.

• Assist with reliability projects and identification of product deficiencies providing feedback and support to the Engineering and Service Teams.

• All other duties as assigned

What about the physical demands of the job?

Daily Operations

• Speaking and hearing

• Typing and operating a computer

• Ability to work overnight and weekend shifts as needed

ISR's

• Walking up and down stairs

• Working in a non-climate-controlled environment

• Climbing on/off of locomotives

• Wearing all required personal protective gear (hardhat, steel toe boots, ear plugs, eye protection) throughout the day

Relocation assistance may be provided if eligibility requirements are met.

Our job titles may span more than one career level. The salary range for this role is between

$67,400.00-$96,000.00

The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at ~~~ . Other benefit offerings for this role may include an annual bonus, if eligible.

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! ~~~

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles... People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.