Lead Front Bar Receptionist

Job Description

Join us as a Lead Front Bar Receptionist!

Create, cultivate and promote an upbeat facial bar. Asking that only motivated, positive, hard-working people apply!

The Lead Front Bar Receptionist is responsible for creating a welcoming and inclusive experience for every guest that comes through the door. They are responsible for maintaining a positive environment and exceeding standards in guest services, phone etiquette and product and service recommendations.

As a Lead Front Bar Receptionist you will perform the following critical functions.

• Demonstrate high standards of customer service, maintaining FACE FOUNDRIÉ's core values.

• Accurately schedule appointments with extreme attention to detail, ensuring no errors.

• Monitor and verify 100% accuracy in transaction processing, including client information, payments, checkouts, and service records.

• Ensure all team members are following the correct protocols for check-out procedures to maintain transactional integrity.

• Lead by example in consistently meeting or exceeding sales goals set by the Manager.

• Act as a contact for the team regarding all sales and transaction-related queries, providing guidance and support.

• Proactively explain, sell, and recommend FACE FOUNDRIÉ products to clients, ensuring a comprehensive and personalized experience.

• Collaborate with the Operations Manager to monitor inventory levels, promptly addressing when supplies are running low.

• Assist in the implementation of new training programs and operational procedures to improve team performance.

• Take a leadership role in the training and development of new front desk team members to ensure they are well-versed in check-out protocols, customer service standards, and operational procedures.

• Ensure the store adheres to the highest standards of cleanliness and organization at all times, addressing any issues immediately.

• Ensure all store and brand standards are met and maintained consistently, including cleanliness, organization, and customer service.

• Accurately follow and ensure adherence to all company timekeeping procedures for all team members.

• Lead and participate in mandatory training sessions and team meetings to stay up-to-date on company policies and service standards.

• Take responsibility for keeping the store clean, fully stocked, and organized during all shifts.

• Ensure a smooth operational flow, particularly during peak hours, to prevent bottlenecks and maintain efficiency at the front desk.

• Proactively address customer feedback and escalate any unresolved issues to management to ensure a positive guest experience.

Experience

• Guest Service Experience (3+ years)

• Leadership Experience (1+ years)

• Sales and Marketing Experience (1+ years)

• Salon Experience Preferred

• Boulevard System Experience Preferred

• Current Esthetic Students Preferred

Job Type: Full or Part Time Availability

Availability: Nights and Weekends Required

Education: High School, or equivalent

*Please Note: If you apply to multiple FACE FOUNDRIÉ locations, you may be contacted by different Hiring Managers because each location does their own hiring