Lead Director, Customer Enablement

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

If you're eager to make a real impact in the health care industry through your own meaningful contributions, explore a role in technology with CVS Health. Our journey calls for technical innovators and data visionaries: come help us pave the way.

At CVS Health, we are driven by a vision to redefine healthcare in America by placing people at the forefront of our efforts. We're seeking a motivated software engineer who shares our commitment to engineering excellence and innovation. As part of our team, you'll have the opportunity to contribute to advancing and modernizing technologies that shape the future of healthcare.

As a Lead Director for Commercial Customer Enablement, you will:

• Work closely with Account Managers, Sales teams, Underwriters, Compliance, various Business areas and Technology Teams including Architecture, Security, and Infrastructure.

• Lead a team of individuals that are primarily responsible for Customer Commitments (delivering on promises) and Customer Enablement (provide timely guidance and responses that delight existing plan sponsors and win new business)

• Ability to map solutions / offerings to client/market's demands, develop value proposition & business case.

• Collaborate with other Business Units to co-develop both internal (for Sales and other teams) and external (Plan Sponsor and Broker interfacing) materials that highlights tech innovation, Enterprise integration and marketing differentiating factors.

• Demonstrate leadership and management skills in effectively and actively managing multiple Commercial Customer requests that are concurrent and time bounded.

• Explores new tools, frameworks, and techniques to improve digital solutions and drive innovation within the engineering team.

• Develop and maintain a centralized repository of current state technical capabilities, RFP technical responses, internal and external materials that highlights tech innovation.

• Monitor and report on the effectiveness of customer enablement initiatives.

• Provide guidance on Customer requested capabilities as outlined in RFP and adhoc requests by coordinating with Technology and Business areas as needed.

• Work collaboratively with cross functional domain/technical teams.

• Innovative mindset with strong conviction for Technology Excellence.

• Keep abreast of technology advances across various lines of business with keenness to cross apply the innovations for other clients.

• Strong Client Interfacing, Stakeholder Management and High Impact Communication skills

As leaders in healthcare, our analytics and engineering teams deliver innovative solutions to business problems by collaborating with cross-functional teams in a dynamic and agile environment. You will be part of a team that values collaboration and encourages innovative thinking at all levels. You will be intellectually challenged to solve problems associated with large scale complex, structured and unstructured data, that will allow you to grow your technical skills and engineering expertise.

Required Qualifications

• 10+ years of experience in software development working on enterprise applications.

• 8+ years of experience working with stakeholders, including Product Management, Engineering, and Cross functional team to solve complex business or technical problems.

• 5+ year(s) of experience leading and putting together highly motivated and effective teams.

• 3+ years of experience on Cloud platforms, APIs, microservices, and modern software patterns

• 5+ year of experience in effort estimation

Preferred Qualifications

• Prior experience in Team building and leading highly motivated and effective teams.

• Prior experience in dealing with a wide variety of stakeholders across the spectrum.

• Effective written and verbal communication skills within and across teams.

• Experience with complex systems and solving challenging analytical problems.

• Previous healthcare experience and domain knowledge.

Education

Bachelor's Degree or equivalent work experience in Computer Science, Information Systems, Data Engineering, Data Analytics, Machine Learning, or related field required. Master's Degree preferred.

Pay Range

The typical pay range for this role is

$144,200.00 - $288,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (~~~)

We anticipate the application window for this opening will close on: 02/21/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.