Knowledge Integrator

Position : Knowledge Integrator

Location : Honolulu, HI

Job Purpose:

This specialist is responsible for the development and documentation of new and revised processes for sales and service channels. The purpose of this role is to combine support documentation with performance improvement solutions. These combined responsibilities are designed to offer subject matter expertise on products, services, processes, and training content for the pertinent business channel. This specialist will serve as a project manager when needed.

Essential Functions:

• 30% - Serves as a Knowledge Coordinator: Create, develop, document, and implement new methods and processes that will maximize the effectiveness and efficiency of the supported channels; communicate standards to educate and update our vendors and our internal associates

• 30% - Process mapping and developing process flows within the Oracle Intelligent Adviser (OIA) system; working with IT on implementation of system integrations into OIA to automate processes, including creating writing business requirements, developing UAT plans, performing and/or leading UAT, and providing support after implementation

• 25% - Lead problem-solving activities to define problems, assess root causes, design, and test solutions, and implement change leading to desired outcomes

• 15% - Provide system support and customer escalation support for operations; systems will vary with client group

Experience:

• 1 to 2 years of consumer or business system and process knowledge

• 1 to 2 years of relevant process knowledge or process improvement experience

• Experience with Project Management

• Experience in Vendor Management

• Experience in Training and Development

Education:

• Four years of college resulting in a Bachelor's Degree or equivalent experience

• Degree in Engineering or Operations Management preferred

Special Knowledge, Skills, and Abilities:

• Strong analytical/critical thinking skills

• Strong oral, written, and interpersonal communication skills while working with internal and external workgroups

• Strong conflict and negotiation skills

• Demonstrated ability to implement and sustain process improvement

• Understand change management and its impact on the organization (strategic thinking)

• Excellent planning, organizational, and service orientation skills

Base Salary Range: $60,000-$84,000

Supervisory Responsibilities:

No Supervisory Responsibility

We were made aware of an employment scam in which a third-party is creating false communications under the Hawaiian Telcom name. We want to reiterate that Hawaiian Telcom never seeks payment from job applicants and only reaches out from @~~~ email addresses. We are encouraging applicants to apply through our website at Hawaiian Telcom Careers (~~~) for added security.

Aloha! Welcome to Hawaiian Telcom's listing of current job openings. Hawaiian Telcom, the premier telecommunications company headquartered in Honolulu, offers Hawaii's consumers and businesses a spectrum of telecommunication solutions, taking full advantage of proven and emerging technologies. We are focused on building and maintaining a diverse team of employees who are committed to delivering an outstanding customer experience.

We call the communities we serve home and giving back to these communities is an important part of our culture.

Hawaiian Telcom offers an amazing Malama Hours Program, Employee Resource Groups, and organized corporate community service events that further strengthen our community relationships.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens will be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.

Hawaiian Telcom and its subsidiaries is an Equal Employment Opportunity / Affirmative Action employer and we provide reasonable accommodations for qualifying individuals with disabilities and disabled veterans in our job application and interview procedures. If you would like to request an ADA accommodation for any part of the application and/or interview process, please contact our HR Compliance Department at ~~~ or send an email to ~~~. If you should have any difficulty, you may use our alternative methods to express your interest in employment. A wonderful career awaits you!