Application Support Analyst

Application Support Analyst

Location

Greensboro, NC, US, 27409

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

Working in a team environment, this position will provide front-line support for core business systems for both internal and external customers. These applications include internally and externally developed solutions. The Application Support Analyst will be a highly motivated self-starter with the ability to roll up their sleeves and research issues to identify root cause. This role provides an opportunity to grow and expand your skills with varying assignments including small projects as well as providing multiple career path options. The position is located in Greensboro, NC and reports to the Solutions Manager, D&IT, Region North America.

Responsibilities:

Provide first level support for internal and external customers on business applications

Understand the application, it's integrations, and business processes supported

Point of contact for issue resolution regardless of which team owns delivering solution

Perform daily tasks following an established process for tracking support calls and resolutions

Defect tracking for business systems

Implementation of break/fix situations for business systems

Manage small scale project requests as needed

Complete system configuration, user administration, and potentially business rule development

Vendor management - maintain direct line of contact with vendor support teams to ensure premium support

High level understanding of core business systems

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

EDUCATION:

- University Degree - Associate or Bachelor of Science (BS) in Information Systems, Computer Science or related field

EXPERIENCE:

- 2 or more years of experience in application support/help desk environment

- Experience with File Transfers

- Experience with Active Directory environment

- Proven skills in trouble-shooting business applications

- Sharepoint administration experience

- Experience in the Financial Services industry a plus

- Experience with SQL queries a plus

- Linux experience a plus

SKILLS:

- Customer Service and Quality focused with emphasis on timely problem resolution.

- Ability to adapt working with multiple technologies and different development environments

- Strong verbal and written communication skills (English)

- Spanish speaking is a plus

- Strong analytical and problem-solving skills; attention to detail

- Excellent interpersonal skills and ability to communicate system solutions to individuals with varying computer literacy

- Ability to create user friendly technical documentation

- Strong organizational skills with the ability to prioritize work effectively on multiple tasks in a fast paced, demanding environment

- Ability to work in the support of a team environment and autonomously as needed

What's in it for you?

We offer a solid and competitive package of compensation and benefits, plus you will enjoy a diverse working environment with a culture of care and inclusion. As an investment, we support your personal development and growth to achieve your career aspirations. Volvo Financial Services is an on-site business and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

At VFS we actively work to establish teams that maximize the strength inherent in differences in knowledge, experience, age, gender, nationality, and all other dimensions of diversity. We believe that balanced working teams increase our capacity for creativity enabling us to find new and innovative approaches to solutions.

Volvo Group North America is an Equal Opportunity Employer

EOE/M/F/D/V

Ready for the next move?

Ready for the next move?

If you want to make a real impact in your career, Volvo Financial Services is where you want to be. We look forward to meeting you.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group's leading brands and entities.

At Volvo Financial Services , we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers' evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Greensboro, North Carolina, USA and serves Volvo Group customers and dealers in more than 50 markets.

Job Category: Information Technology

Organization: Volvo Financial Services

Travel Required: Occasional Travel

Requisition ID: 11591

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Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Nearest Major Market: Greensboro