IT Support Technician 2

Description We are in search of an IT Support Technician 2 to be a part of our team, stationed in NEW HAVEN, Connecticut. The selected candidate will be tasked with managing the desktop computing environment of a client department, maintaining computer software and hardware, and providing support to clients in their use of desktop equipment.

Responsibilities

• Manage the desktop computing environment of a client department, ensuring its smooth operation.

• Maintain an inventory of installed operating systems and application software, ensuring all versions are up-to-date.

• Keep an inventory of installed devices, recommend replacements according to guidelines, and interact with vendors in the acquisition of computer products.

• Install and coordinate repairs of a wide variety of computing devices and peripherals on the desktop and attached to the network.

• Respond to both emergency and routine calls for computer assistance in support of core services such as email, scheduling and backup systems, as well as client department-specific applications. Document all reported problems.

• Train clients in the use of their desktop equipment, enhancing their understanding and proficiency.

• Collaborate with others to ensure smooth integration of network and software products.

• Analyze, recommend, and implement work-group computing solutions to meet client department's needs.

• Train other support technicians, sharing knowledge and expertise.

• Complete and document technical projects such as the testing of hardware and software products. Requirements - Proficiency in Microsoft tools and software

• Experience with Active Directory and its management

• Familiarity with computer hardware and ability to perform hardware repairs

• Proficiency in deskside support and ability to handle user issues effectively

• Knowledge and experience with Mac computers and related software

• Ability to perform basic troubleshooting for common IT issues

• Experience with network troubleshooting, including diagnosing connectivity issues

• Proficiency in hardware troubleshooting, including diagnosing and resolving hardware-related problems Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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