IT Support Manager

Description We are offering an exciting opportunity for an IT Support Manager in Memphis, Tennessee. This role is at the heart of our team, where you'll supervise and mentor a team of IT Support Specialists, ensuring high levels of performance. This role is well-suited to someone who is highly organized, detail-oriented, and has a strong understanding of the IT industry.

Responsibilities

• Lead and evaluate a team of IT Support Specialists, maintaining high standards of professionalism and performance.

• Manage the resolution process of technical support requests, ensuring issues are logged, prioritized, and resolved efficiently.

• Implement best practices for helpdesk operations, including troubleshooting, incident tracking, escalation procedures, and knowledge base management.

• Guarantee high standards of service delivery, addressing any user feedback or concerns promptly.

• Foster continuous improvement of technical skills, customer service, and communication among helpdesk staff through training and guidance.

• Compile regular reports on helpdesk performance, suggesting improvements based on metrics such as ticket resolution times and user satisfaction.

• Handle and escalate complex technical issues to senior IT teams or vendors as appropriate.

• Supervise the installation, configuration, and troubleshooting of software applications, operating systems, hardware, and network connectivity.

• Effectively manage helpdesk resources and tools, ensuring the team has necessary equipment and system access.

• Collaborate with IT infrastructure, cybersecurity, and other relevant teams to implement IT solutions across the organization.

• Ensure IT support processes align with company security policies and compliance requirements, assisting with the creation of awareness training.

• Carry out other duties as assigned. Requirements - Minimum of 5 years of experience in an IT support role or similar

• Proficiency in Cisco Technologies

• Proficiency in Cloud Technologies

• Experience with CRM systems

• Familiarity with Dell Technologies

• Experience with ERP - Enterprise Resource Planning

• Knowledge of Active Directory

• Experience in Auditing

• Proficiency in Backup Technologies

• Familiarity with Computer Hardware

• Experience in Configuration Management

• Proficiency in Desktop Support Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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