IT Support Manager

This is a hybrid position with the expectation to travel to and work in the branches as necessary

Applicants must live within a commutable distance of Allegan, Portage, or Battle Creek, MI at the time of application

Join our team and make a positive impact! Experience the Ignite culture and enjoy a professional, fun, and rewarding career. We pay and reward for knowledge, expertise, integrity, and dynamic personalities. At Ignite, we are committed to putting our members first and are looking for diverse, energetic, goal-oriented professionals who share the same passion to serve our members and communities as we do.

Benefits Offered:

• 401(k) match and Profit Sharing
• Education reimbursement
• Up to $600 in wellness reimbursement annually – fitness equipment, gym membership, massages, etc.
• Full Medical, Dental, Vision, and Prescription Insurance coverage
• Health Savings Account with bi-weekly Employer Contributions
• Employer Paid Life Insurance
• Employer Paid Short and Long Term Disability coverage
• Generous Paid Time Off
• 13 Paid Holidays
• Employee Assistance Programs
• Monthly commissions and incentives
• Employee Appreciation Events
• Community Volunteering Opportunities
• Performance and Discretionary Bonuses

… and more

This is a hybrid position with the expectation to travel to and work in the branches as necessary

Applicants must live within a commutable distance of Allegan, Portage, or Battle Creek, MI at the time of application

The IT Support Manager is responsible for overseeing the efficient operation of the IT help desk within a credit union environment. They lead a team of support technicians, ensuring timely resolution of technical issues, maintaining high levels of customer satisfaction, and implementing best practices for IT support. The role requires strong leadership skills, technical expertise, and a focus on continuous improvement to meet the evolving needs of the credit union.

• Supervise and mentor IT Support employees, providing guidance and support to ensure exceptional performance. Foster a positive and collaborative work environment conducive to professional growth and development.
• Oversee the resolution of technical issues reported by credit union staff, ensuring timely and effective solutions. Troubleshoot hardware, software, and network problems, escalating complex issues as necessary. Maintain knowledge base and documentation for common problems and solutions.
• Monitor IT Support performance metrics, such as response time and resolution rate, to ensure high levels of customer satisfaction. Address escalated customer concerns and complaints, resolving issues courteously and professionally. Develop and implement strategies to improve customer service and enhance the overall user experience.
• Collaborate with IT leadership to develop and implement IT policies, procedures, and standards. Coordinate with other IT teams to ensure seamless integration of help desk services with broader IT initiatives. Identify opportunities for process improvement and efficiency gains within the help desk function.
• Manage relationships with third-party vendors and service providers, ensuring compliance with service-level agreements. Evaluate vendor performance and negotiate contracts for IT Support services and equipment procurement.

If you are an expert in hospitality, love people, and have a passion for advancing lives, apply today!

Ignite Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, height, weight, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other status or characteristic protected by applicable federal, state and local laws.

Compensation details: 50000-60000 Yearly Salary

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