IT Support Analyst

Job Description

A client of Insight Globals is looking for an IT Support Analyst to join their team in Urbandale. The primary responsibility of the candidate will be to assist with deskside support & working within a ticketing system to take calls from a queue, answering chats, and working within the unassigned queue while a windows11 migration is taking place. Customer service, excellent communication and technical troubleshooting skills are paramount for success in this role.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ~~~ .

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Skills and Requirements

5+ years of experience resolving end users hardware and software issues in an IT environment.

Active Directory experience (add/remove users, moving profiles, terminating user profiles, locate Bit Locker code in AD)

Ticketing experience (prefer ServiceNow)

Excellent customer service skills.

Strong verbal and written communication along with multi-tasking skills (handling high volume of requests via ticketing and chat systems - must be able to prioritize tasks)

Plusses

Basic troubleshooting experience with: Outlook, O365, Microsoft Teams, WebEx, Cisco Any Connect (VPN)/ Windows 10/11, Intune, Software installs, Blue Screen of death (BSOD)

Remote troubleshooting experience or "remoting in" using SCCM, Citrix, Screenmeet null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ~~~.