IT Support Analyst

Description We are looking for a Desktop Support Analyst to join our team in Ankeny, Iowa. This role is crucial in maintaining the smooth operation of our IT systems, providing hardware and software support to end-users, and ensuring that any technical issues are addressed promptly and effectively. This role offers a short-term contract employment opportunity.

Responsibilities

• Provide end-user support for both hardware and software issues, ensuring swift resolution and minimal disruption

• Undertake break/fix support tasks, diagnosing and rectifying faults in IT equipment and systems

• Handle machine deployment tasks, setting up and configuring new hardware for end-users

• Utilize SCCM for reimaging machines and pushing out updates, ensuring systems are up-to-date and secure

• Provide support for a range of devices, including Apple and Windows machines (iPads, iPhones, MacBooks, O364, Windows systems, and cell phones)

• Use Bomgar to remote-in to a user's machine for troubleshooting and support

• Utilize ServiceNow or similar ticketing systems to log and track support requests and resolutions

• Gain experience with InTune (preferred but not required), further developing your IT support skills

• Utilize knowledge of Citrix Technologies, Dell Technologies, EO/IR systems, Mac Computers, Microsoft, Active Directory, Computer Hardware, Configuration Management, and Deskside Support to ensure optimal system performance and user satisfaction. Requirements - Minimum of 2 years' experience as a Desktop Support Analyst or in a related role

• Proficiency in Citrix Technologies and Dell Technologies

• Experience with EO/IR systems, Mac Computers, and Microsoft products

• Knowledge and understanding of Active Directory

• Familiarity with Computer Hardware, Configuration Management, and Deployments

• Experience in providing Deskside Support

• Excellent problem-solving skills and the ability to work independently

• Strong communication skills for interacting with team members and clients

• Ability to manage multiple tasks and priorities efficiently

• Willingness to learn and adapt to new technologies and processes. Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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