IT Operations Manager

We are seeking an experienced IT professional with a strong business mindset and a drive to optimize technology operations. This role works directly with the

for Information Technology Services (

Project and Operations Management

• Assist with managing complex, cross-functional projects and initiatives

• Identify and assist with resolving operational inefficiencies and bottlenecks within

• Assist in budget planning and resource allocation

• Assist with driving continuous improvement initiatives within the

department

Communication and Vendor Management

• Assist with preparing reports, presentations, and communications for stakeholders

• Represent the

for

in meetings and committees as needed

• Review and negotiate contracts with technology vendors throughout the College

• Assist with routine vendor due diligence reviews to ensure the safety, reliability, and performance of vendor-supplied systems and services

Research and Analysis

• Conduct technology-related research and analysis related to new initiatives and technologies

• Stay informed about emerging technologies and their application within the Hillsdale College environment

Coordination and Strategy

• Support the

for

and department directors, coordinating efforts and ensuring alignment with departmental and organizational goals

• Assist with developing and implementing strategies to efficiently deliver services to the College through collaboration among clients and teams within

• Assist with coordinating project and operational work to ensure it is completed in alignment with the College’s strategic and operational priorities

Assist with managing key performance indicators (

) to measure the performance and overall success of IT initiatives

• A bachelor’s degree in Business Information Systems, Management Information Systems, Computer Information Systems, Computer Science, or a related technology discipline is ideal. Candidates with a Bachelor’s degree in other disciplines with at least five years of IT experience are also encouraged to apply.

• Minimum three years of experience in a corporate IT role is required.

• IT Operations and Service Delivery: Working understanding of IT service management principles and best practices, particularly with

4

• IT Project Management: Experience managing complex IT projects, including planning, execution, and monitoring

• Communication: Outstanding written and verbal communication skills, with the ability to convey complex technical concepts to non-technical audiences

• Problem-solving and Critical Thinking: Exceptional ability to analyze complex situations and develop effective solutions

• Strategic Planning and Execution: Proven ability to understand and assist with implementing IT strategies aligned with organizational goals

• Stakeholder Management: Expert in managing relationships with diverse stakeholders, including executives, vendors, and team members

• Data Analysis and Reporting: Strong skills in analyzing data and creating reports to inform decision-making using tools like Excel, PowerBI, Python, and other data visualization tools and programming languages

• Agile Methodologies: Working knowledge of agile project development approaches, particularly in the area of software and new technology development

• Vendor Management: Experience in managing vendor relationships and contracts, including negotiation and due diligence

• Process Improvement Techniques: Proficient in identifying and implementing process enhancements

• Emerging Technologies Research: Ability to stay abreast of new technologies and their potential applications, including a strong ability to present new technology solutions to non-technical audiences

• Risk Management and Compliance: Basic familiarity with IT risk management principles and relevant compliance requirements is helpful, particularly in the areas of cybersecurity and regulatory compliance (e.g.,

, and privacy laws)

• Budgeting and Financial Management: Experience in IT budget planning and financial management, including cost projecting

• Higher Education IT Experience: Familiarity with IT operations within higher education is helpful

• Change Management: Experience in understanding and successfully navigating the complexities and challenges involved in organizational change initiatives is helpful

• Generative AI: Experienced with the appropriate use of generative AI tools, such as ChatGPT or Claude, for data analysis, data visualization, code generation, and to expedite routine administrative chores

• IT Service Management Tools: Proficiency in using

tools such as Service Desk or similar platforms

• Project Management Software: Experience with project management tools like Microsoft Project, Teamwork, or Trello

• Data Analysis and Visualization: Skilled in using Excel (advanced functions, pivot tables) and basic Python for data analysis and reporting would also be helpful

• Cloud Platforms: Familiarity with major cloud service providers (e.g.,

, Azure, Google Cloud) and their basic services

• Networking: Understanding of basic networking concepts in a corporate or campus environment

• Cybersecurity: Knowledge of fundamental cybersecurity principles, best practices, and common threats

• Virtualization: Familiarity with virtualization technologies (e.g., VMware, Hyper-V)

• Database Management: Understanding of database concepts and basic

queries

• IT Infrastructure: Knowledge of server hardware, storage systems, and enterprise IT infrastructure components

• Enterprise Software: Familiarity with common enterprise software systems (e.g.

) used in higher education