Hillsdale College • Hillsdale, MI 49242
Job #2749197214
We are seeking an experienced IT professional with a strong business mindset and a drive to optimize technology operations. This role works directly with the
AVP
for Information Technology Services (
ITS
) to implement strategic initiatives, assist with managing complex projects, and improve departmental processes. The ideal candidate will have at least three years of experience in a technology-focused IT role and excel at collaborating with directors, customers, vendors, and other stakeholders to streamline operations and service delivery. This is not a traditional help desk or programming position, but rather a high-level operations role focused on enhancing overall IT effectiveness. This position will work in person on the Hillsdale, MI campus.Project and Operations Management
• Assist with managing complex, cross-functional projects and initiatives
• Identify and assist with resolving operational inefficiencies and bottlenecks within
ITS
• Assist in budget planning and resource allocation
• Assist with driving continuous improvement initiatives within the
ITS
department
Communication and Vendor Management
• Assist with preparing reports, presentations, and communications for stakeholders
• Represent the
AVP
for
ITS
in meetings and committees as needed
• Review and negotiate contracts with technology vendors throughout the College
• Assist with routine vendor due diligence reviews to ensure the safety, reliability, and performance of vendor-supplied systems and services
Research and Analysis
• Conduct technology-related research and analysis related to new initiatives and technologies
• Stay informed about emerging technologies and their application within the Hillsdale College environment
Coordination and Strategy
• Support the
AVP
for
ITS
and department directors, coordinating efforts and ensuring alignment with departmental and organizational goals
• Assist with developing and implementing strategies to efficiently deliver services to the College through collaboration among clients and teams within
ITS
• Assist with coordinating project and operational work to ensure it is completed in alignment with the College’s strategic and operational priorities
Assist with managing key performance indicators (
KPI
) to measure the performance and overall success of IT initiatives
• A bachelor’s degree in Business Information Systems, Management Information Systems, Computer Information Systems, Computer Science, or a related technology discipline is ideal. Candidates with a Bachelor’s degree in other disciplines with at least five years of IT experience are also encouraged to apply.
• Minimum three years of experience in a corporate IT role is required.
• IT Operations and Service Delivery: Working understanding of IT service management principles and best practices, particularly with
ITIL
4
• IT Project Management: Experience managing complex IT projects, including planning, execution, and monitoring
• Communication: Outstanding written and verbal communication skills, with the ability to convey complex technical concepts to non-technical audiences
• Problem-solving and Critical Thinking: Exceptional ability to analyze complex situations and develop effective solutions
• Strategic Planning and Execution: Proven ability to understand and assist with implementing IT strategies aligned with organizational goals
• Stakeholder Management: Expert in managing relationships with diverse stakeholders, including executives, vendors, and team members
• Data Analysis and Reporting: Strong skills in analyzing data and creating reports to inform decision-making using tools like Excel, PowerBI, Python, and other data visualization tools and programming languages
• Agile Methodologies: Working knowledge of agile project development approaches, particularly in the area of software and new technology development
• Vendor Management: Experience in managing vendor relationships and contracts, including negotiation and due diligence
• Process Improvement Techniques: Proficient in identifying and implementing process enhancements
• Emerging Technologies Research: Ability to stay abreast of new technologies and their potential applications, including a strong ability to present new technology solutions to non-technical audiences
• Risk Management and Compliance: Basic familiarity with IT risk management principles and relevant compliance requirements is helpful, particularly in the areas of cybersecurity and regulatory compliance (e.g.,
GDPR
HIPAA
, and privacy laws)
• Budgeting and Financial Management: Experience in IT budget planning and financial management, including cost projecting
• Higher Education IT Experience: Familiarity with IT operations within higher education is helpful
• Change Management: Experience in understanding and successfully navigating the complexities and challenges involved in organizational change initiatives is helpful
• Generative AI: Experienced with the appropriate use of generative AI tools, such as ChatGPT or Claude, for data analysis, data visualization, code generation, and to expedite routine administrative chores
• IT Service Management Tools: Proficiency in using
ITSM
tools such as Service Desk or similar platforms
• Project Management Software: Experience with project management tools like Microsoft Project, Teamwork, or Trello
• Data Analysis and Visualization: Skilled in using Excel (advanced functions, pivot tables) and basic Python for data analysis and reporting would also be helpful
• Cloud Platforms: Familiarity with major cloud service providers (e.g.,
AWS
, Azure, Google Cloud) and their basic services
• Networking: Understanding of basic networking concepts in a corporate or campus environment
• Cybersecurity: Knowledge of fundamental cybersecurity principles, best practices, and common threats
• Virtualization: Familiarity with virtualization technologies (e.g., VMware, Hyper-V)
• Database Management: Understanding of database concepts and basic
SQL
queries
• IT Infrastructure: Knowledge of server hardware, storage systems, and enterprise IT infrastructure components
• Enterprise Software: Familiarity with common enterprise software systems (e.g.
SIS
CRM
LMS
) used in higher education
Code of CommitmentRequired fields are indicated with an asterisk (*).
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