IT Infra - Service Delivery Manager

• Be accountable for all aspects of delivery of IT Technology Services to the site, including, Application and Infrastructure projects,
• IT Systems Operational reliability, IT Change management, and Service Delivery for Base business and end user programs.
• Ensure End-to-end IT risk management at the site including lifecycle management, information security, and GxP.
• Manage the support and delivery teams to maximize value
• Lead projects of various sizes with limited supervision through the Infrastructure and software development lifecycle applying Agile methodologies and tools
• Field service experience managing team across regions
• Exposure to Asset management, Depot services,Desktop support
• Life science experience preferred with the knowledge of GxP processes.

JD below

• Be accountable for all aspects of delivery of IT Technology Services to the site, including, Application and Infrastructure projects,
• IT Systems Operational reliability, IT Change management, and Service Delivery for Base business and end user programs.
• Ensure End-to-end IT risk management at the site including lifecycle management, information security, and GxP.
• Manage the support and delivery teams to maximize value
• Lead projects of various sizes with limited supervision through the Infrastructure and software development lifecycle applying Agile methodologies and tools
• Field service experience managing team across regions
• Exposure to Asset management, Depot services,Desktop support
• Life science experience preferred with the knowledge of GxP processes.

• Bachelor's degree in Information Technology, Computer Science, or Supply Chain or a related field or equivalent through experience
• Experience in building and deploying business solutions. Supply Chain experience with systems such as MES desirable.
• Experienced with deploying solutions to high standard in a regulated environment, such as Life Sciences (GxP), desirable.
• Experience in optimizing processes and delivering upon cost reduction challenges
• Experience in IT infrastructure delivery, application development and support

• A very good communicator, able to adapt communication depending on the customer, with End Users, IT technical experts or business executives
• Fluent in English
• Able to move naturally issues or problems to solutions with business value
• A Technologist who can span multiple technology solutions, and who can provide innovative ways of problem solving
• Able to understand the big picture with good analysis skills to translate data reports into improvement activities

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at ~~~

Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer:

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.