TEKsystems • Charlotte, MI 48813
Job #2746906343
This is a great opportunity for someone to get their foot in the door with a
local enterprise company. This is also a great opportunity for someone to grow
their skills within IT Support and have the opportunity to advance their
careers within IT. They are currently looking for individuals who are looking
to grow within their company.
Previous Helpdesk or Desktop Support or
PC Technician experience is preferred. IT certifications are desirable
for this role. This will be a first shift opportunity on a Contract to
Hire basis. Pay will be negotiable based on experience.
The Technical Support Specialist position is responsible for receiving, recording, and reconciling customer / end user technical questions on use and implementation of computer products, in a timely and professional manner. Answer incoming customer telephone calls in a courteous and professional manner for the Charlotte site. This will be a hybrid position so they will be working on remote tickets with the Service Desk when not onsite. That description is included below as well.
Job Responsibilities
Assist customers/end users with questions on product installation, usage, and implementation
Respond to and investigate customer/end user inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner
Answer customer inquiries and provide appropriate technical and/or product-related information
Rely on instructions and pre-established guidelines to perform the functions of the job
Escalate complex inquiries
Research and resolve customer complaints
Obtain customer feedback information
Effectively communicate customer issues and concerns to all applicable internal staff members
Document all contacts, actions, and responses in helpdesk tracking system
Organize and maintain a file system; correspondence, and other records
Maintain working knowledge of products and/or services
Prepare reports and correspondence, as needed
Other tasks as assigned
Associate degree in information technology, computer science, or related field required (Bachelor's degree preferred)
2 or more years of related technical support experience
Excellent attendance
Positive attitude
Strong and consistent attention to detail
Self-motivated with the ability to stay on task
Team oriented
Capable of comprehensive listening (understanding the message(s) that is being communicated)
Proven customer service skills
Experience training users of all levels to be proficient using computer-based applications
Versatile, flexible, and a willingness to work within constantly changing priorities
Proficient with a variety of desktop and internet applications
Experience with cell phones, smart phones, tablets
Hands-on experience installing/reinstalling operating systems and applications. This includes network, printer, and other driver software
Must be familiar with common office automation applications (e.g., Microsoft Office, including Outlook, etc.)
o Network structure, security, and function
o Network printer function and the ability to troubleshoot printing problems
o VoIP phone functions and the ability to troubleshoot problems
o Windows operating systems
o Effectively prioritize and execute tasks in a high-pressure environment
o Develop a thorough understanding of company's IST products and services
o Communication skills, verbal and written
o Interpersonal skills
o Organizational, problem-solving, and analytical skills
*Please apply if you're interested in hearing more abou?t the opportunity and if you feel you're capable of completing any of these job
duties*
We are looking to set up interviews as early as next week
Medical, Dental, and Vision Benefits Offered from Day One
If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ ~~~ (no space in email address) *
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
TEKsystems • Lansing, MI 48915 • Yesterday
TEKsystems • Lansing, MI 48915 • 2 Days Ago
TEKsystems • Jackson, MI 49202 • 2 Days Ago
Saxon Global • Lansing, MI 48980 • Jul 10
Dykema • Lansing, MI 48980 • Apr 21
MiHIN • East Lansing, MI 48826 • Mar 20
Brooksource • Lansing, MI 48933 • Sep 1