IT Associate - IT Support / Helpdesk

Description:

We are seeking an Information Technology Associate to join the Alturas Analytics, Inc. community! As an IT Associate, you will utilize your interpersonal and problem-solving skills to provide exceptional technical support to our team. While this is an entry level position, you will have the opportunity to work independently and take ownership of your projects. If you are looking for an exciting opportunity to grow your career in IT, we encourage you to apply for this position.

Benefits

We have a relaxed yet professional environment. We strive to be a part of our community as well as a part of each other's lives through volunteering at local schools and community events as well as parties and monthly catered lunches. We're growing and doubling our lab capacity this year, so promoting from within and offering professional development opportunities are top priorities. We pay 100% of your premiums for health insurance, dental, vision, life and short- and long-term disability. We also have paid vacation and holidays, a Safe Harbor 401K with an automatic 3% employer contribution, and a bonus program based on company-wide goals.

Position Summary:

The IT Associate provides support to the IT Department and the Director of Information Technology. The IT Associate provides technical support to Company personnel, deploys, manages, and maintains all workstation and network systems for the Company.

Essential Duties and Tasks:

• Deploys new workstations by utilizing imaging technology including executing necessary validation plan execution; maintains system inventory database
• Maintains workstation computer template images and associated documentation
• Provides technical support to all Company personnel and escalates issue as needed
• Manages the backup media including rotating routine backup media, troubleshoots backup issues and escalate to Systems Administrators as needed
• Provisions computer hardware peripherals and maintains hardware spare parts inventory
• Provisions new user accounts, manages user roles/permission and deactivates departing user accounts as requested and approved
• Performs or assists maintenance or upgrade of computer and network systems including hardware, software, peripherals and data archiving, etc.
• Manages printers, troubleshoots printing issues and escalate to external services when needed
• Conducts new employees' initial IT training and accounts handover and maintains training handout

Additional Duties and Tasks:

• May lead server room tour for client audits when needed
• May help draft and review validation test scripts for computerized systems
• May perform black box testing for in-house developed application software
• Performs other duties as needed or assigned

Requirements:

Education and Experience Requirements:

• Associate degree in Computer Science, Management Information System or related fields
• 1-2 years of work experience in systems administration, IT help desk or related fields
• An equivalent combination of education and experience may qualify the appropriate personnel for this position

Skills and Abilities Requirements:

• Working knowledge in business track Microsoft Windows and Office products
• Good understanding of user access and permissions in a business environment
• Good understanding of PC hardware, printers, switches, routers, cabling and other network equipment
• Experience in MS server software products desired
• Familiarity with scripting languages, databases and SQL desired
• Previous experience in modern testing laboratory is a plus

Physical Requirements:

• Must be able to stand and work at counter heights of 36-40 inches for up to 8 hours per day
• Must be able to alternate sitting and standing for up to 8 hours per day
• Must be able to sit in front of a computer monitor for up to 8 hours per day

Individuals who may not fully meet the minimum qualifications for the IT Associate role are still encouraged to apply to be considered for an IT Assistant role. We value growth and development, making it possible for those who are eager to learn and contribute to our team to start as an IT Assistant.

About Us

Alturas Analytics, Inc is a bioanalytical laboratory dedicated to supporting pharmaceutical drug candidates from discovery through late phase clinical trials. Our vision: supporting transformative medicines for a healthier future. More specifically, we provide expert GLP and Non-GLP LC-MS/MS and GC-MS/MS quantitation and PK/TK analytical services in both small and large molecules. We are a growing, privately-owned CRO specializing in method development, validation, and sample analysis in all biological matrices in support of therapeutic development programs.

Community Involvement

Our goal is to build an enduring company of integrity in an environment that provides rewarding career paths and empowers individuals to engage in the well-being of the communities in which they reside.

We seek to inspire the next generation of scientists through involvement of educational programs at every level. From making science fun for elementary-aged students, active participation in science fairs and guest lecturing at the undergraduate university level, we are stepping towards fostering a generation where science is exciting and an integral component of everyday life.

In addition to company support for community programs, Alturas offers employees paid time-off for individual volunteer activities and matching monetary donations to numerous 501(c)(3) organizations.

Salary: From $20.63/hour

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Compensation details: 20.63-23.52 Hourly Wage

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