IT Associate Level 1 (H) - Office of Human Resources

IT Associate Level 1 (H) - Office of Human Resources

GENERAL DUTIES

I.T. Associates perform moderately complex professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Associates work in areas such as development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report. Work tasks include resolving complex technology problems and serving as a technical resource. They have considerable latitude for independent initiative and judgment and may have supervisory responsibilities.

I.T. Associates should demonstrate mastery of one or more technology-related disciplines.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at

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CONTRACT TITLE

IT Associate

FLSA

Exempt

CAMPUS SPECIFIC INFORMATION

The CUNY School of Medicine (CUNY SoM) located in the heart of Harlem, New York, is the only medical school in the City University of New York system and the only public medical school in Manhattan. Building upon 50 years of success as the Sophie Davis School of Biomedical Education, the institution transitioned to the CUNY School of Medicine (SoM) in 2016. The CUNY SoM offers an accelerated BS/MD degree (7-year program) and a Physician Assistant Master's Degree (27 months program). True to its legacy of access, opportunity, and community transformation, the medical school's mission remains to recruit highly talented students as diverse as New York City itself. CUNY SoM places a special emphasis on the recruitment of those who are underrepresented in the field of medicine and on training high quality, culturally competent health professionals and scientists equipped to address the healthcare needs of New York's medically under-served communities. As a major priority, CUNY SoM also seeks to enhance the recruitment and retention of senior leadership, faculty, and staff to more closely reflect the diversity of our student body.

CUNY SoM is seeking a dynamic IT and HR professional dedicated to delivering exceptional customer service and fostering positive work experiences for our employees. Reporting to the Executive Director of Human Resources, the HR IT Associate (H) will play a crucial role in supporting HR operations and acts as a liaison between IT and HR leadership. In addition to the General Duties, the HR IT Associate (H) will be responsible for but not limited to the following:

• Work with Human Resources, Payroll team, and others to document, streamline, and systematically document and improve workflow processes; Maintain a list for CUNYfirst HR user access roles and troubleshoot access conflicts when applicable; Make security and access recommendations for HRIS access consistent with IT policies and practices.

• Assist with the installation, support, and troubleshooting of desktop computers, laptops, handheld devices, printers, and other peripherals assigned to HR; Maintain equipment inventory by updating a log with equipment information and location(s) and share information with the IT Department on a regular basis.

• Create and maintain a user-friendly library of hard copy and online training materials; including videos, manuals, reference guides for helpful self-service HR related topics for faculty and staff that are both easy to use and are readily accessible; Create and maintain HR-specific documentation for various application systems navigation and other HRIS system administrative functions.

• Provide HRIS system overview and orientation session to new HR Department hires; Assists staff with resolving online and desktop application technical issues; Continually evaluate new potential add-ons/integrations and keep management informed of new and changing technology options.

• Create and maintain HR data analytics including repository and dashboard development and consult with IT to develop tools and resources for HR data and knowledgebase; Develop and monitor the HR Service Now ticketing system and disseminate inquiries to the appropriate HR team.

• Analyze and create HR queries and monthly reports such as: Headcount, Termination, Benefits, Compensation, etc.; Generate ad hoc reports as requested.

• Consult with the Business Data & Reporting Analysts regarding errors and missing information for all personnel actions; Analyze and maintain a high level of CUNYfirst data accuracy by reviewing, verifying and auditing all employee personnel actions on a quarterly basis.

• May perform other duties as assigned by the Executive Director of HR or designee.

MINIMUM QUALIFICATIONS

1. High School Diploma, G.E.D., or equivalent

2. An equivalent of seven years of experience post-high school that can be met by one of the following: seven years of full-time work experience in a computer or technology related position; an Associate's degree plus five years of full-time work experience in a computer or technology-related position; a Bachelor's degree from an accredited institution plus three years of full-time work experience in a computer or technology-related position

3. Demonstrated English Language proficiency

4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

This job has three levels. To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.

OTHER QUALIFICATIONS

PREFERRED:

• Minimum of three (3) years' extensive query creation in CUNYfirst and report development experience required

• Demonstrated experience designing, developing, and maintaining reports, dashboards, scorecards, etc.

• Advanced skills and proficiency in Excel/Word, SharePoint, and Access required

• Some experience with Tableau or other data analytic software

• Excellent analytical, problem solving and complex logic skills

• Great attention to detail

• Strong written and oral communications skills.

• Ability to work independently or within a team setting.

• Prior experience or internship within IT in higher education or in medical field a plus.

COMPENSATION

$44.03 Per Hour

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study, and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

BENEFITS

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

HOW TO APPLY

Visit ~~~, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.

Candidates should provide a resume and cover letter.

CLOSING DATE

Open until November 22, 2024.

JOB SEARCH CATEGORY

CUNY Job Posting: Information Technology/Technical

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

29332

Location

CUNY School of Medicine