IS Operations Support Admin

Deliver the Unparalleled Customer Experience and build relationships with UMB Investor Solutions clients through the handling of inbound electronic communication and client calls. Interact with clients via phone and email to receive and resolve inquiries related to a variety of Investor Solutions related services. Ability to manage access to multiple systems in order to research, provide information, and resolve problems. Able to continue learning and maintain skills through on the job training and the review of regular department communications. Other duties as assigned. High School Diploma or equivalent Two (2) years customer service or similar work experience Ability to interact with and manage multiple computer systems to access client information Basic understanding of privacy regulations and the need to authenticate customers prior to discussing account information Demonstrate the ability to learn and pass assessments/training certifications Demonstrate pleasant phone interaction skills and professional written communication abilities with customers as well as internal partners

Compensation Range:

Minimum: $29,530.00 - Maximum: $68,330.00

The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

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