Intern/Co-op - Functional Support Analyst (ERP) - Summer Term (May - August 2025)

Job Description

Do you have an educational background in business ?

Are you looking to gain first-hand experience to interact with business customers and develop your client relations skills?

Do you aspire to help customers leverage technology to grow their business?

Kick off your career ready to succeed and grow in an environment that values you and your ideas. For more than 25 years, Oracle NetSuite has combined the reach of NetSuite's cloud-based ERP suite with the depth of Oracle's enterprise solutions. Today, we're empowering tens of thousands of businesses in over 200 countries to reach their goals. Join us and we'll help you reach yours alongside people who care about each other and the world.

For more information, visit ~~~ .

The Program:

The Customer Support Internship Program offers graduating students an experiential learning opportunity to develop NetSuite product knowledge and client relations skills to interact with NetSuite customers.

Interns participate in an initial onboarding experience focused on building customer management, technical knowledge through training, development, and shadowing.

As a primary point of contact for customers, you will deliver world-class customer support experience to maximize their use of the NetSuite product. You will use your problem solving and client relations skills to analyze customers' inquiries and deliver solutions.

Connect with team members and leaders to experience the NetSuite culture through networking and professional

development activities.

The role will be hybrid - mix of remote work and in-person meetings at the Toronto office (Islington Ave. and Bloor St. West - TTC Accessible).

The internship will be from May 5, 2025 - August 15, 2025, M-F 9am-6pm with scheduled breaks.

What you'll bring :

• Current college students in business (e.g. Economics, Finance, Accounting, Commerce, Supply Chain, or a related program) with an expected graduation in June 2026

• Some experience interacting with customers (e.g., retail, hospitality, service)

• Strong communication (written and verbal) skills to provide concise & logical solutions to customers

• Analytical skills with focus on detail to research options and recommend solutions that align with customers' unique business processes

• Strong time management skills to understand prioritization and handle cases at various stages independently

• Strong teamwork skills to collaborate with internal teams on complex cases

• Eagerness to learn to develop product expertise and stay current with new features

What we'll give you:

• Explore building a career in the Customer Support team with a global tech leader

• Gain in-demand Oracle NetSuite product knowledge and professional client relations skills

• Drive meaningful change - help customers troubleshoot solutions to make the most of the NetSuite product

• Learn directly from experienced team members, with comprehensive training and coaching

• Experience a culture of collaboration, inclusiveness & community development

Career Level - IC0

Responsibilities

What you'll do:

As a Functional Support Analyst (ERP) - Intern / Coop in the Customer Support Team, you will:

• Participate in hands-on group training to learn about the NetSuite product, business processes and a variety of competency areas (e.g., communication, client relations, problem solving, case investigation) to effectively troubleshoot solutions for customers

• Handle cases independently by applying an analytical approach to troubleshooting and interacting with customers (e.g., Accounting / IT staff & leaders) to respond to their inquiries about the Supply Chain Management (SCM) process (e.g., sales, purchasing, inventory management) by email and/or Zoom calls

• Work independently and collaborate as a team to help customers best utilize the NetSuite product (e.g., resolve errors in data analyses, create custom reports or saved searches, review accounting preferences & features)

• Participate in activities and contribute ideas that constantly help improve the Oracle NetSuite platforms and products

Range and benefit information provided in this posting are specific to the stated locations only

CA: Hiring Range in CAD from: $20,500 to $120,000 per annum.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +~~~, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

*** Which includes being a United States Affirmative Action Employer**