Intake Specialist / Human Services Program Representative 1

Working Title: Intake Specialist

Job Class: Human Services Program Representative 1

Agency: Human Services Dept

• Job ID : 82843

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 12/24/2024

• Closing Date : 01/13/2025

• Hiring Agency/Seniority Unit : Human Services Dept / MAPE DHS Central Office

• Division/Unit : Department of Human Services (DHS) / Office of Inspector General (OIG) LS Central Intake Unit I

• Work Shift/Work Hours : 8:00 a.m. - 4:30 p.m.

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $28.82 - $42.31 / hourly; $60,176 - $88,343 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (~~~/) : Yes

The Department of Human Services (DHS) is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

*This position has a flexible work arrangement that may allow for Telework (~~~) and occasional travel to the office is required.

*This posting may be used to fill multiple vacancies.

This position exists to execute the responsibilities of the Commissioner of Human Services, pursuant to the provisions of the Human Services Licensing Act (HSLA), the Maltreatment of Minors Act (MOMA), and the Vulnerable Adults Act (VAA). Individuals in this position protect the health, safety, and welfare of children and vulnerable adults through receiving maltreatment and licensing complaints via telephone or email and processing those complaints through internal electronic databases. These complaints involve a wide range of licensed services. These services are licensed by the Department of Human Services, or in some instances the Department of Corrections, and include: child care centers; adult foster care; children's residential facilities; and residential and day treatment services for substance use, mental health, or developmental disabilities.

The individual in this position exercises independent judgement in the application of agency and unit protocols in order to provide a high level of customer services to both internal and external stakeholders, including other Government Agencies, while maintaining compliance with data practice requirements. Additionally, the individual in this position recommends changes to unit protocols in accordance with established goals and objectives of the Licensing Division.

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

Two (2) years of experience receiving, processing, or analyzing reports working with, or in, licensed programs.

Experience must demonstrate the following

• Enter data and process information into computer databases and/or systems.

• Research and summarize information obtained in these systems.

• Answer phones and document conversation.

• Basic knowledge of the different licensing functions and services.

• Basic Knowledge of what constitutes maltreatment of a vulnerable adult or children.

Preferred Qualifications

• Basic knowledge of administrative, civil and criminal law affecting the licensing and investigative function.

• Clear and effective oral and written communication.

• Ability to work effectively with a wide range of persons, including callers who may be distraught, demanding, or angry.

• Highly effective organization, time management, and prioritization skills to manage the ever-changing work of the unit, ensure statutory deadlines are met, complete work tasks, and reassign work within the unit as needed.

• Ability to perform in a professional manner consistent with standards appropriate to employees representing the State of Minnesota, and Department of Human Services (DHS) Division of Licensing.

• Working knowledge of office machines and equipment such as computers and other data processing equipment sufficient to use them and/or analyze their effectiveness in gathering and compiling information.

• Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at ~~~ or email ~~~ . Please indicate what assistance is needed.