Intake Representative Home Care

Primary City/State:

Arizona, Arizona

Department Name:

Banner Staffing Services-AZ

Work Shift:

Day

Job Category:

Administrative Services

Great options and great opportunities. Banner Health has both the stability that comes with success and the values you can be proud to represent. If you're looking to leverage your abilities - you belong at Banner Health.

Banner Home Health is a four-star home care agency with a track record for quality and excellence and is the largest skilled home care agency in Phoenix. We provide support to our therapy teams with a robust clinical support team. Our agency strives for the best possible patient outcomes with support from QI specialists, documentation support specialists, telehealth resources, and more. Having a strong clinical support structure is important to supporting our field clinicians in managing their caseload appropriately while not feeling alone.

As an Intake Representative with Banner Home Care, you will handle incoming requests for patient placement, referrals for new orders and refills, and/or requests for services. The Intake Representative will ensure each patient meets admission criteria. Healthcare knowledge and tech savviness is positively a must.

This position is a fully REMOTE position: Monday - Friday 10:00am - 6:30pm.

Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health. Learn more at ~~~

As a valued and respected Banner Health team member, you will enjoy:

Competitive wages

Paid orientation

Flexible Schedules (select positions)

Fewer Shifts Cancelled

Weekly pay

403(b) Pre-tax retirement

Resources for living (Employee Assistance Program)

MyWell-Being (Wellness program)

Discount Entertainment tickets

Restaurant/Shopping discounts

Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required.

POSITION SUMMARY

This position processes internal and external requests and referrals for patient placement, services, and equipment from a centralized call center. Serves as a liaison between local patient care services, equipment providers and physicians, clinics, hospitals, third party payers, and other community agencies to support appropriate patient care.

CORE FUNCTIONS

1. Handles incoming requests for patient placement, referrals for new orders and refills, and/or requests for services. Receives and verifies requests and referrals, initiates insurance verification and gathers all information necessary for pre-certifications, authorizations, and certificates of medical necessity. Ensures that each patient meets admission criteria. Provides on-going follow-up of requests up to, and following, patient discharge.

2. Builds referrals using information in patient medical record to provide minimum data necessary to coordinate patient services.

3. Provides verbal and written instructions to patients, families, and coordinating resources regarding provision of products and services, reimbursement and patient financial responsibility.

4. Performs data entry of patient intake information into computer system. Records insurance information and authorization requirements and notes in the computer systems.

5. Coordinates requested services and referrals with service and equipment providers, as appropriate. Coordinates with pharmacy warehouse and clinical staff to ensure product availability and sets delivery expectations between patients and providers.

6. Facilitates problem solving with patients, hospitals, providers, referral sources, insurance companies, and clinical staff. Assists in the maintenance and communication of changing payor and referral source information specific to coordination of patient needs.

7. Incumbents in this position have extensive interaction with internal departments and external sources to coordinate patient services. Must be familiar with products and services offered in the surrounding community as well as within the company. The position does not develop or manage a budget.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge. Requires literacy and basic math skills.

Must have a working knowledge of medical terminology and have familiarity with hospital operations. Must possess excellent organizational and interpersonal skills.

Must be proficient with commonly use office software products and possess the ability to learn new software applications.

PREFERRED QUALIFICATIONS

Previous experience in a healthcare setting preferred.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Female/Minority/Disability/Veterans (~~~)

Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy (~~~)

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability