Inside Sales Representative

Location:

Barrie, Ontario

Shift Time:

8:30 to 5:00pm

Terms:

Permanent Full-Time

Salary:

Competitive and experienced based

Reports to:

Canadian Sales Manager

About us:

North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.

We seek out driven, talented individuals to join our team to meet and exceed our clients’ needs. We offer a rewarding career and brand that our employees are proud to represent.

Job Purpose:

Responsible for expanding sales with new opportunities for our existing customers by providing and promoting information about our services. You will work closely with the sales and marketing team to identify opportunities to position the company's services as a solution to satisfy customers' needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience.

Duties & Responsibilities:

• Follow up on quotes with customers
• Follow up with customers for feedback on recent services
• Providing demos of software solutions to potential customers
• Working with the Marketing department on campaigns
• Use of various tools and techniques to identify potential leads and qualify leads based on predefined criteria.
• Schedule meetings between qualified leads and the sales team while ensuring a smooth handover by providing detailed background information to the sales team.
• Assisting with customer complaints and inquiries quickly and efficiently
• Answering phone calls and emails in a professional manner
• Building positive rapports with customers
• Collecting customer information for future follow-ups
• Upselling services and making recommendations
• Supporting the closing of sales and achieving company quotas
• Constantly learning about the company's services to effectively articulate their value proposition to potential clients
• Stay informed about industry trends, competitors, and potential clients to enhance outreach strategies and conversations
• Assisting Sales Reps as needed

Professional & Educational Background:

• Post-secondary education in Business Administration or a relevant field
• Minimum 3 years of sales experience within the Transportation and Logistics industry

Mindset & Personality:

• Drive: Takes initiative and a strategic approach to sales and business development.
• Customer Focused: Client focused, providing an exceptional experience for our potential and existing customers.
• Energetic: Approaches tasks with enthusiasm and positively represents the company to customers and co-workers.
• Responsive: Committed to a high level of responsiveness both inside our business and with our customers and vendors
• Customer Oriented: People focused mindset and excellent in rapport building

Skills & Abilities:

• Communication: Has good listening skills and communicates effectively in both written and verbal formats.
• Negotiation: Can influence and persuade through positive communication when dealing with customers.
• Technology: Confidence using computers and an openness to learn new software.
• Knowledgeable: of sales techniques and tactics including cold-calling, networking, lead generation, all with the ability to capture and close the deal.
• Multi-tasking: Must have strong multi-tasking abilities, be proactive and adaptable based on the needs of the company and the executives.
• Analytical: Excellent numerical skills and understanding of data analysis and statistical methods.
• Problem Solving

  The ability to troubleshoot using experience and research on best practices

  
  

North American Freight Forwarding Inc. offers great employee perks including:

• Competitive compensation
• Extended health benefits
• Dental care
• Vision care
• Employee Assistance Program
• Life insurance
• RRSP program
• Casual work environment
• Engaging social activities and events throughout the year

Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will work with the employee to address them.