Inside Sales Associate

American Metals Supply, LLC is a rapidly expanding metals distributor headquartered in Tampa, FL, serving the southeastern United States. Our sales and distribution centers are strategically located in Tampa, FL, Charlotte, NC, Jacksonville, FL, Loxley, AL, and Tomball, TX. Founded by a team of seasoned professionals with extensive experience in the aluminum market, we are committed to delivering exceptional products and services to our customers.

Our mission is to supply quality aluminum products with the best service, at the right value to our customers while providing a safe, rewarding workplace to all employees. As we continue to grow, we are looking for talented individuals to join our team and help us reach new heights.

If you are a highly skilled professional seeking to advance your career in a dynamic and supportive environment, American Metals Supply, LLC is the place for you. Together, we can achieve great things.

Our company is seeking an Customer Service Associate to be located in our Tampa, FL facility. The position plays a critical role within our sales team, serving as a pivotal point of contact for customers. This position involves handling inbound and outbound calls, processing orders, providing exceptional customer service, and supporting sales activities.

Competitive base pay along with a monthly incentive plan with potential to make $65,000 per year.

Custom Service Associate Responsibilities:

• Customer Interaction

  Handle inbound calls from customers, addressing inquiries, providing information, and resolving issues promptly and professionally.

  
  

• Order Entry

  Accurately process customer orders, ensuring all details are correctly entered into the system and confirming order status with customers.

  
  

• Outbound Calls

  Conduct outbound calls to existing and potential customers to follow up on orders, provide updates, and offer additional products or services.

  
  

• Customer Service

  Deliver exceptional customer service by understanding customer needs, providing solutions, and maintaining positive customer relationships.

  
  

• Problem Resolution

  Address and resolve customer complaints and issues, escalating complex cases to the appropriate individuals as needed.

  
  

• Product Knowledge

  Maintain up-to-date knowledge of our products and services to effectively assist customers and support sales efforts.

  
  

• Documentation

  Keep detailed records of customer interactions, orders, and transactions in the CRM system.

  
  

• Perform other duties as assigned.

Customer Service Associate Requirements:

• Possess a high school diploma or equivalent.
• Must be personable and accurate with numbers.
• Industrial metal knowledge a plus, but not required.
• Previous inside sales experience.
• Have ability to multi-task with frequent interruptions.
• Must pass background check and drug screening.

Customer Service Associate Benefits:

• 401(k) & matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

American Metals Supply is an equal employment opportunity employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status. Drug-Free Workplace.