Hybrid Retail Customer Service Specialist

Adecco is currently assisting a local client in their search to fill a Hybrid Retail Customer Service Specialist job opportunity located in Marlborough, MA 01752 zip code!

Pay rate: $ 20.00/HR

Shift: Mon - Fri 8am - 5pm. (In Office Tuesday & Wednesday)

Length: 3 months +

Job Duties:

• Team is responsible for ordering the fixtures within all the stores.

• There will be one month of training.

• Analyzes historical data to determine the fixture needs for specific remodel and special project locations and creates purchase orders. This analysis includes reviewing photos, existing site plans and project manager surveys.

• Partners with Construction, Store Planning, Store Operations, General Contractors, Transportation and Fixture Vendors to ensure fixture orders are accurately created, shipped and delivered on time and installed properly.

• Responsible for acting as the primary contact between the fixture contractor and Construction project manager throughout the length of each new store, remodel and special project. This includes communicating in a timely manner, processing additional requests and providing support for installation questions.

• Ensures that the Construction punch lists are complete and closed out on time. Critical timeframes must be adhered to for both new store grand opening dates and remodel completion dates.

• Collaborates with Store Operations Managers to determine if additional field requests are justified and valid. If needs are justified, additional purchase orders are placed.

• Before replacement purchase orders are created, the fixture specialist challenges the fixture contractors and project managers to dig deeper to justify the replacement order.

• Plays a critical role in providing feedback on quality & delivery issues and supplier performance to ensure that client expectations are being met.

• Responsible for the maintenance of the Fixture ordering system, Timberline. Timberline has to be kept up to date and 100% accurate by creating and updating formulas, quantity changes, item additions and item deletions.

• Responsible for trouble shooting and closing out any Oracle invoice issues and creating standard purchase orders in Oracle.

Qualifications:

• High School Diploma or equivalent

• Experience with Oracle and creating purchase orders preferred

• 1 - 3 years' experience in retail/customer service is preferred

• Strong communication, organizational & multi-tasking skills

• General fixture and retail knowledge is a plus

• Strong communication, organizational and analytical skills

• Proficient in MS Office programs: Excel, Word, etc.

Apply Today to be considered for this Hybrid Retail Customer Service Specialist job and any other positions with Adecco.

Pay Details: $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ~~~

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance