Hybrid Medical Administrative Assistant

Job Title: Medical Administrative Assistant

Job Description

1. Conduct professional, courteous, articulate interviews and follow-up calls with the proposed insured(s), building a positive rapport, to obtain all pertinent personal and medical information to meet or exceed standards.

2. Review documents, notes, and correspondence for additional/anecdotal information.

3. Accurately enter data related to the application into the Application Interview System (AIS) and Assistant Underwriting System (AURA) to document case activity and any other relevant information (e.g., reason for interview cancellation, special handling/requests, etc.) to ensure accurate processing and approval of all life insurance policy contracts.

4. Provide accurate, prompt, and professional service to all inquiries received by phone or in writing while maintaining departmental standards and time service standards.

5. Correspond effectively, using proper grammar and spelling, within the department, underwriting staff, vendors, and other departments to assist in resolving problems, expedite business, and/or escalate for further handling.

6. Effectively communicate policies, procedures, and guidelines to internal and external customers.

Hard Skills

• Microsoft Office Suite

• 3 years of Administrative/Customer Service experience in a medical environment

• Experience utilizing dual monitors

• Strong Medical Terminology knowledge required

Work Site

This is a hybrid position requiring 3 days/week on-site in Frederick, Maryland and 2 days remote.

Work Environment

This schedule is 10:00 AM - 6:30 PM. The role requires to have 2 monitors at home.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ~~~ (~~~) for other accommodation options.