HR Operations Specialist

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.

Summary

??The HR Operations Specialist, Experienced is responsible for the coordination and facilitation of human resources related issue resolution and the ongoing maintenance of HR information for CHS. Major duties include providing superior customer service to employees, managers and HR teams members when delivering end to end resolution of customer service requests and inquires. ??The HR Operations Specialist, Experienced provides support for core HR programs, projects, communications and platforms; support HR data management, process administration, documentation and continuous improvement.  ?

Responsibilities

Employee Experience Support

Deliver high quality customer service to end users including employees managers HR partners and external contacts

Ensure service level agreements are upheld by responding timely to all inquiries received by the HRC

Creates value for customers through customer-focused solutions

Collect interprets and acts upon feedback received from customers

Empathizes with the internal customer (ie the employee) to understand their experience and diagnose their needs

Data Quality and System Maintenance

Understands data from a variety of sources

Be a steward of the HRIS and Payroll systems with a focus on data integrity

Works with data in an ethical manner that protects confidentiality

Supports and fosters critical use of data for decision making

Continuous Improvement

Identify opportunities to use automation and data to improve business performance including OpenText ServiceNow for HR and enhancements to the existing HR systems and processes

Improves HR practices through the application of digital technologies

Collaborate cross-functionally with HR COEs HR business partners and IT to document and identify improvement opportunities

Collaborate with HRC team members to modify or enhance processes as needed

Minimum Qualifications (required)

• Bachelor's degree in Human Resources, Organizational Leadership, Industrial Psychology or other related field

• 1+ years of experience in HR and Customer Service

• Demonstrated customer service acumen

• Excellent communication, organizational, inter-personal, problem-solving, critical-thinking skills.

• Change-oriented continuous improvement process skills

• Ability to interact with employees and vendors in a professional manner

• Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on customer service, quality, and timeliness

• Possesses digital agility and technology acumen

• Proficient in Microsoft Office (including Outlook, Excel)

Additional Qualifications

• LEAN certification

• Change practitioner certification

• Analytical capabilities, including report writing, requirements gathering and HRIS system knowledge.

• SuccessFactors, Lawson, Dayforce, and/or ServiceNow experience

• Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse

Physical Requirements

CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications.

Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.

CHS is an Equal Opportunity Employer/Veterans/Disability.

Please note that any communication from a CHS recruiter would be sent using a ~~~ email address. In addition, a CHS recruiter will not ask for confidential information over the phone or in an email, or request money from a candidate involved in an offer process. If you have questions regarding an employment opportunity, please reach out to ~~~ ; to verify that the communication is from CHS.