Home Medical Equipment Customer Service Representative

Location:

Sioux Center, IA

Worker Type:

Regular

Work Shift:

Day Shift (United States of America)

Sioux Center Health is seeking a qualified individual to join our team! Sioux Center Health has been designated a Top 100 Critical Access Hospital by The Chartis Center for Rural Health, awarded a Top Workplace honor by The Des Moines Register, and won Best of the Northwest in 12 healthcare categories. Sioux County also ranked #6 in the nation for being one of the Healthiest Communities according to U.S. News & World Report and CVS. There's a reason we are a recognized healthcare leader.

Position Highlights

Summary

• The HME Medical Equipment Technician assists the manager in providing medical equipment products and services to customers.

General Hours of Work

• Monday through Friday (8:00am-5:00pm)

Education and/or Experience

• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Bi-lingual experience preferred but not required.

Certificate, Licenses, Registrations

• This position requires a valid driver's license and must carry their own automobile liability insurance.

Essential Functions

• Assists in the planning of equipment needs for patients and delivers, trains, and services equipment according to manufacturer's recommendation. Maintains equipment and product knowledge.

• Responsible to assist in completing equipment records, patient charts, and insurance information for billing purposes.

• Responsible to assist in equipment servicing, maintenance, and cleaning according to manufacturer's specifications, safety, and infection control standards.

• Conducts home visits to perform quality control checks on equipment and reviews with the customer proper use and safety factors.

• Explains basic reimbursement guidelines to customers and referral sources through company intake process.

• Responsible for taking call as scheduled outside of office hours, if applicable.

• Performs other duties and responsibilities as assigned.

At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members. Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services. Join us in making a positive impact on moving health forward.

The policy of Avera to provide opportunities for all qualified employees or applicants without regard to disability and to provide reasonable accommodations for all employees or applicants who may be disabled. Avera is committed to ensuring compliance in accordance with the Americans with Disability Act. For assistance, please contact HR Now at ~~~.

Additional Notices

For TTY, dial 711

Avera is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity.