Home Improvement Financing Customer Outreach Specialist

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

At EnerBank, the Customer Outreach Specialist is responsible for performing calls to customers who have home improvement loan(s) with EnerBank and helping ensure contractor and customer relationships are strong.

EnerBank USA, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and other organizations (with networks of home improvement contractors) to develop customized white-label loan programs to help them increase their sales as well as attract and retain top dealers.

Primary Responsibilities

• Performs calls for applications with home improvement loans that the Bank would like to further review

• Processes Positive Confirmation (PC) calls and extra steps associated with PC calls in a timely manner to limit delaying payment to the contactor

• Reviews and updates each account as needed

• Maintains high level of customer service and accuracy in all job functions

• Meets required production levels for call quality and quantity

• Returns email and voicemail communications promptly

• Recommends appropriate action if further review is necessary and raises any observations or concerns to Management, Sales, Credit, and/or Customer Relations in a timely fashion as needed

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED

• One (1) year of customer service or related experience

Skills and Competencies

• Ability to multi-task and work in a fast-paced environment

• Ability to remain calm and focused in stressful situations

• Ability to work on a team

• Demonstrated professionalism and self-motivation

• Excellent customer service skills

• Excellent verbal and written communication skills

• Strong attention to detail

• Strong computer skills, including Microsoft Office Suite

• Strong typing skills with emphasis on speed and accuracy

This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.

Schedule of Role

Preferred Schedule is Monday - Friday 7:00am-3:30pm OR 10:30am-7:00pm

This role can work out of our Provo or Salt Lake City office.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$37,750.00 USD

Median:

$44,940.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. (~~~) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical, Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

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Location Details

Enerbank Provo

Location:

Provo, Utah

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values the differences that make each of us stand out as unique individuals and help provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work and thrive is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.