Helpdesk Agent

Description

This position is working on an Enterprise Helpdesk. The helpdesk takes all incoming technical issues and if they have the capability to resolve the problem they are allowed. If the technician cannot resolve the problem they will escalate to the tier 2 team. It is a Windows 10 environment and they use a ticketing system to log and track all calls and tickets.

The client has initiatives in place and all technicians are required to take 25 calls a day and the department field 1500 in one day.

Responsibilities

• Log and track requests received from clients.

• Investigate, evaluate and resolve reported support issues and requests.

• Log, categorize and prioritize incidents.

• Perform initial diagnosis and determine if escalation is necessary.

• Install and maintain both hardware and software.

• Serve as a troubleshooter in the implementation and use of workstations and associated software and hardware.

• Answer technical phone lines

Top Skills' Details:

1) 6 months of Service Desk/Help Desk experience: Taking phone calls and tickets from end users to assist them with their issues.

2) Windows 10 experience: The environment runs on Windows 10 so the consultants must be able to troubleshoot all issues with the Windows 10 OS.

3) 6 months of Customer Service experience: High customer service is a must because our client prides themselves on having a high customer satisfaction.

Additional Skills: Need someone that is ambitious and can take the initiative. Hard working to stay ahead of the ticket cue.

Location: Candidates must be local to Dimondale, Michigan

Schedule: Monday-Friday 8am-5pm

Compensation: $16-$18 per hour

Additional Skills & Qualifications: Need to be comfortable being on site 5 days a week and working 40 hours per week

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:

? Medical, dental & vision

? Critical Illness, Accident, and Hospital

? 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

? Life Insurance (Voluntary Life & AD&D for the employee and dependents)

? Short and long-term disability

? Health Spending Account (HSA)

? Transportation benefits

? Employee Assistance Program

? Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.