• Help Desk Technician OIT

    Modern Office Methods • Cincinnati, OH 45242

    Job #2753742963

  • OVERVIEW & PURPOSE

    The Help Desk Support Technician will be primarily responsible for the Tier 1 level of support for Optimized IT and all Optimized IT’s clients. This role will also involve interaction with Optimized IT’s other support departments in times of escalation needs. On-call availability will be

    required

    . Technicians will be competent in all

    facets

    of Desktop, PC Hardware, and Customer Service.

    ESSENTIAL FUNCTIONS

    1. Provide Help Desk support and troubleshooting for client end-users

    2. Actively

      monitoring

      Optimized IT’s ticketing system for inbound client tickets

    3. Remediating issues with Optimized IT’s customer’s workstation and/or software

    4. Proactive remediation of any issues discovered with services and/or products offered under the Optimized IT portfolio

    5. Provide continual status updates to customers

      regarding

      trouble tickets.

    6. Open internal trouble tickets on Optimized IT vendor hardware/software issues and assign to and work with

      appropriate groups

      to achieve resolution.

    7. Create trouble tickets for detected issues that are defined as “Out of spec

    COMPETENCIES

    1. Strong knowledge of Windows Desktop Operating Systems

    2. Strong knowledge of PC Hardware and associated peripherals

    3. Strong knowledge of Microsoft patching Windows Desktop Operating Systems

    4. Some experience of Networking including Subnets, NAT, DHCP, DNS, etc.

    5. Experience with Microsoft Server is a plus

    6. Experience with Virtualization is a plus

    7. Experience with Firewalls is a plus

    8. Experience with macOS is a plus

    1. Attention to detail and accuracy

    2. Good time

      management skills and able to multitask

    3. Excellent organization skills

    4. Ability to work well and communicate with all areas of the company as well as external customers and vendors

    5. Advanced PC/keyboard/navigation skills

    6. Highly motivated, energetic, self-starter

    SUPERVISORY RESPONSIBILITY

    This position has no expected supervisory responsibilities.

    WORK ENVIRONMENT

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    This job

    operates

    in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee

    is regularly required to

    talk or

    hear

    The employee

    frequently

    is required to

    stand and walk

    The employee

    is occasionally required to

    sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl

    The employee must occasionally lift and/or move up to 10 pounds

    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability

    to adjust focus.

    POSITION TYPE & EXPECTED HOURS OF WORK

    NON-EXEMPT

    This is a full-time, non-exempt position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. On-call availability will be

    required

    TRAVEL

    No travel is expected for this position.

    REQUIRED EDUCATION & EXPERIENCE

    • High school diploma or equivalent

    OTHER DUTIES

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

    Duties,

    responsibilities

    and activities may change at any time with or without notice.

    EQUAL OPPORTUNITY EMPLOYER

    Optimized IT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal,

    state

    or local laws.




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