Help Desk Support Representative

100% REMOTE but MUST sit in Michigan.

Top Skills' Details- Help Desk functions, 1 year of incoming call support

• ServiceNow application

• Epic application support

Secondary Skills - Nice to Haves

Client is going live with epic at one of their locations and need additional service desk support as there will be an influx of calls from end users with issues with their epic application/MyChart. They are looking for resources who have past experience with Service Desk/over the phone support, ServiceNow ticketing tool, and Epic support. Healthcare experience is a must. They need 10 people to supplement their current service desk and help keep the call volume manageable.

Shift will vary

Additional Skills & Qualifications Customer service skills, oral/written communication, professionalism

Reliability will be a top priority when selecting candidates. Must be open to working weekends and their shift for a 40 hour work week. No call offs or expected appointments during the duration of the role.

Employee Value Proposition (EVP)Chance to gain healthcare experience with EPIC, assisting with a large amount of go live projects and assisting a national team.

Skills

help desk support, help desk, troubleshooting, customer service, support, ticketing system, phone support, technical support, office 365, servicenow, software troubleshooting, hardware troubleshooting, sql queries

Top Skills Details

help desk support, help desk, troubleshooting, customer service, support, ticketing system, phone support, technical support, office 365, servicenow, software troubleshooting, hardware troubleshooting

Additional Skills & Qualifications

Qualifying Questions

-How would you describe an ethernet cord? What does it do?

-How would you explain what a virtual machine is to someone who is not technical? (Answer to listen for: It's a computer within a computer)

Experience Level

Intermediate Leve

Pay and Benefits

The pay range for this position is $19.00 - $20.00

• Medical, dental & vision- Critical Illness, Accident, and Hospital- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available- Life Insurance (Voluntary Life & AD&D for the employee and dependents)- Short and long-term disability- Health Spending Account (HSA)- Transportation benefits- Employee Assistance Program- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Livonia,MI.

Application Deadline

This position will be accepting applications until Jan 16, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.