Help Desk Analyst

Description

We are offering a long term contract employment opportunity for a Help Desk Analyst in New Brunswick, NJ. In this role, you'll be a crucial component of our IT team, focusing on providing frontline technical assistance and ensuring smooth operations of computer systems, software, and hardware.

Responsibilities

• Serve as the primary contact for users encountering technical difficulties, offering support via various channels, such as phone, email, chat, or ticketing system.

• Ensure prompt and accurate diagnosis and resolution of technical issues, employing remote troubleshooting when necessary.

• Log, track, and document user-reported issues and service requests, escalating complex matters to higher-level support when required.

• Assist in the configuration and setup of user accounts, software, and hardware to ensure optimal functionality.

• Conduct routine maintenance tasks, including software updates and backups, to guarantee the smooth and efficient operation of systems and applications.

• Provide basic training to users on system usage and troubleshooting, sharing useful resources and tips to boost productivity and efficiency.

• Collaborate closely with other members of the IT team to resolve issues and enhance processes.

• Report on recurring technical problems and propose solutions to prevent future incidents.

Requirements - Demonstrated proficiency in Android Development

• Extensive knowledge of Cisco Technologies

• Proficient in Citrix Technologies

• Familiarity with Mac Computers

• Expertise in Microsoft tools and software

• Ability to handle, troubleshoot, and repair Apple Devices

• Solid understanding of Computer Hardware

• Experience in Configuration Management

• Proven track record in managing Deployments Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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