Help Desk Analyst I

Description We are seeking a detail-oriented Help Desk Analyst I to join our team in Grand Haven, Michigan. As a Help Desk Analyst I, you will be providing onsite technical support, dealing with hardware and software issues, and assisting with ticketing and deskside support. This role offers a contract to permanent employment opportunity.

Responsibilities

• Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

• Responding to queries either in person or over the phone.

• Train computer users on Android Development, Cisco Technologies, Citrix Technologies, and Mac Computers.

• Managing and maintaining Microsoft, Active Directory, and Apple Devices.

• Oversee and manage computer hardware and configuration management.

• Conducting regular checks and deployments on systems to ensure functionality and efficiency.

• Developing and maintaining a well-organized filing system that permits easy reference and rapid retrieval of information.

• Write training manuals and document all processes.

• Gain feedback from customers about computer usage.

• Install, modify, and repair computer hardware and software. Requirements - Proficiency in Android Development is expected

• Familiarity with Cisco Technologies is required

• Knowledge and experience with Citrix Technologies is needed

• Proficient in using and troubleshooting Mac Computers

• Skilled in various Microsoft applications and tools

• Must have experience with Active Directory

• Ability to troubleshoot and resolve issues on Apple Devices

• Understanding of Computer Hardware is essential

• Experience in Configuration Management is desirable

• Must have been involved in software or hardware Deployments. Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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