Help Desk Analyst I

Description

We are working with our Davenport client on helping them find a contract to hire Help Desk Analyst. In this role, you will be providing support for various department initiatives, demonstrating consistent commitment to our mission, and applying problem-solving skills to department needs.

Responsibilities

• Apply critical thinking and problem-solving skills to support department needs while upholding our standards

• Consistently support our mission, ensuring open and timely communication with the department leadership team and colleagues

• Identify and develop process improvement opportunities, protecting the department from risk and enhancing efficiency

• Remotely supporting other locations

• Ensure compliance with all safety policies, operating within local, state, and federal regulations

• Collaborate respectfully with internal departments and peers to achieve our goals

• Escalate communication to appropriate stakeholders regarding compliance issues or concerns, product safety, and client satisfaction

• Handle additional duties as assigned

• Deliver customer service and troubleshoot basic network and hardware issues

• Manage service desk tickets through the ticketing system

Requirements

• 2 years relevant experience

• Exceptional customer service skills and the ability to work in a fast-paced environment

• Understanding of basic troubleshooting methodologies and their application

• Familiarity with basic network troubleshooting, including understanding of network protocols and the OSI model

• Proficiency in hardware troubleshooting, including desktops, laptops, and peripherals

• Experience with service desk ticket systems for logging and tracking issues

• Ability to learn and adapt quickly to new ticketing systems

• Strong communication skills, both verbal and written, to assist users effectively

• Ability to work collaboratively in a team and maintain professionalism under pressure

• Willingness to stay updated with the latest technologies and IT best practices

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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